Receptionist

Job Description

Job Description

Overview

The Receptionist is the first point of contact for the Business Service Center and provides administrative and office-services support for daily operations. This role creates a welcoming, professional experience for employees, visitors, vendors, and callers while supporting the efficient operation of the office.

The position reports to the Office Manager and Executive Assistant. The regular schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday, with overtime as necessary.

Responsibilities

• Answer, screen, and route calls; respond to routine inquiries or take accurate messages.
• Greet and check in visitors, issue badges, notify hosts, and direct guests appropriately.
• Follow building-access and security procedures and maintain a professional reception area.
• Receive, sort, and distribute mail and packages and prepare outgoing mail.
• Monitor, order, organize, and distribute approved office and general-use supplies.
• Provide backup support for Business Service Center maintenance requests by entering, routing, tracking, and communicating updates; escalate urgent facility or safety concerns.
• Review meeting-room calendars, confirm availability, enter reservations, and prepare rooms for meetings and events.
• Set up and clean up staff lunches and office events and assist with catering deliveries.
• Prepare and distribute Business Service Center announcements, reminders, signage, and office updates.
• Provide administrative support, manage competing priorities, document follow-up needs, and complete other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Four years of front-desk or administrative experience handling multiple telephone lines preferred.
• Strong communication, interpersonal, organizational, and customer-service skills with excellent attention to detail.
• Ability to work independently, manage competing priorities, and remain composed during frequent interruptions.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Ability to remain at the reception desk for extended periods, move throughout the building, assist with event setup and cleanup, and lift or carry materials weighing up to 25 pounds