Retail Customer Account Manager

Job Description

Job Description

We’re looking for a Retail Customer Account Manager who can take ownership of customer accounts, stay organized across multiple priorities, and confidently coordinate with customers and internal teams to keep orders and operations running smoothly.

If you’re an organized, customer-focused professional who enjoys managing relationships and keeping operations running smoothly, then this is a great fit for you!

Responsibilities:

• Manage assigned retail and wholesale customer accounts, taking ownership of daily operations, customer relationships, and overall account performance
• Coordinate customer onboarding, product setup, pricing programs, purchase orders, and EDI activity
• Oversee orders from receipt through fulfillment, shipping, delivery, and invoicing while ensuring customer routing and compliance requirements are met
• Partner with fulfillment, warehouse, purchasing, accounting, and sales teams to maintain inventory availability, order accuracy, product quality, and timely delivery
• Serve as a key customer contact, managing communication, customer portals, returns, shortages, shipment claims, deductions, and chargebacks
• Monitor account health, sales and product performance, customer compliance, and opportunities for growth and process improvement

Requirements:

• Experience in customer account management, order management, sales support, operations, or a related field
• Strong organizational skills with the ability to manage multiple customer accounts, orders, deadlines, and priorities
• Excellent communication and customer service skills with the ability to build and maintain professional customer relationships
• Strong attention to detail and accuracy when managing purchase orders, pricing, invoicing, customer requirements, and account information
• Ability to collaborate effectively with sales, warehouse, fulfillment, purchasing, accounting, and other internal teams to resolve issues
• Strong problem-solving skills with the ability to take ownership of customer issues and find solutions while maintaining account profitability and customer satisfaction
• Must be able to pass a background check and drug screen

Schedule:

• Monday – Friday
• 7:30 AM – 4:30 PM

Pay Rate:

• $22/Hour

Location:

• Leon Valley, TX 78238

ABOUT US:

FirstOption Workforce Solutions exists to help people build better lives and we sincerely appreciate your interest in joining our team. We provide staffing services and opportunities that make a real difference in the lives of those we serve. Our values reflect who we are as people and guide everything we do. Every member of the FirstOption Workforce Solutions Team is passionate about and committed to excellence in all we do.

Are you ready to join a team who is committed to delivering world-class services to our valued clients? Do you believe that anything worth doing is worth doing right? Would you thrive in a work environment that encourages and supports you in realizing your full potential? Are you a hard worker, dependable, punctual and someone who does whatever is needed to get the job done? FirstOption Workforce Solutions is a place where a person’s talents and hard work are valued, so if you answered YES to the questions above, we would like to talk with you.

EEO STATEMENT:

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at our Company, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, sexual orientation, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment.

#firstoptionworkforcesolutions #buildingbetterlives #hirin #satxjobs #clad210 #day3700 #temp2hire