Salesforce Agentforce QA

Req ID: 397917

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Agentforce QA to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Experience: 5+ years of overall Salesforce experience with strong Salesforce QA/testing experience, including 2+ years of hands-on experience testing Salesforce AI/Agentforce solutions.

Role Summary

We are looking for an experienced Salesforce QA Engineer to test Agentforce and AI-enabled Salesforce solutions, covering functional behavior, conversational journeys, integrations, security, and end-to-end processes.

Key Responsibilities

• Develop test strategies, scenarios, and test cases for Agentforce implementations.

• Validate agent topics, instructions, actions, and conversational flows.

• Test agent responses across positive, negative, boundary, and edge-case scenarios.

• Validate integrations between Agentforce, Salesforce data, Flows, APIs, and external systems.

• Test security, permissions, and data-access behavior.

• Perform functional, regression, integration, API, and end-to-end testing.

• Identify incorrect or inconsistent agent responses and work with development teams on resolution.

• Support test automation where applicable.

• Document defects, test results, and supporting evidence.

Required Skills

• Strong Salesforce QA and functional testing experience.

• Hands-on Agentforce/AI solution testing experience.

• Agent/action testing.

• Prompt and conversational-flow validation.

• Sales Cloud and/or Service Cloud testing experience

• Understanding of Salesforce Flows, integrations, security, and data models.

• Experience testing conversational or AI-based applications.

• API testing using Postman or equivalent tools.

• Experience with test-management and defect-tracking tools.

• Salesforce test-automation experience is desirable.

Secondary Skills:

• Experience Cloud – strongly preferred.

• Field Service.

• Loyalty Management.

• Data 360 / Data Cloud.

• Selenium, Playwright or equivalent automation tools.

• Postman / REST API testing.

• AI testing concepts including hallucination, grounding, accuracy, safety and guardrail validation.

Preferred Certifications / Skills

Mandatory:

• Salesforce Certified Agentforce Specialist.

Preferred:

• Salesforce Certified Platform Administrator.

• Salesforce Certified Agentforce Sales Consultant or Agen

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .