Plumbing Service Technician

Job Description Residential Service Plumber Are you an experienced Residential Service Plumber who can diagnose plumbing problems, take care of customers, and confidently recommend the right solutions? Looking for year-round work, uncapped earning potential, great benefits, and a company where your skills and performance are recognized and rewarded? Come build your career with Benjamin Franklin Plumbing-Service Minds. We're looking for experienced Residential Service Plumbers who can independently run residential service calls, diagnose and troubleshoot plumbing issues, complete high-quality repairs and replacements, communicate confidently with homeowners, and deliver an exceptional customer experience from start to finish. This is a customer-facing residential service and sales role. Our plumbers don't just fix problems,they build trust, educate homeowners, present options, and help customers make informed decisions about their home's plumbing systems.Why Join Benjamin Franklin Plumbing?Earn What Your Experience Is Worth Uncapped earning potential — top performers can earn $100,000+ annually Guaranteed weekly pay Uncapped commission tied to performance Full-time, year-round work 401(k) with employer match Your technical skills matter, but so does the experience you provide our customers. We reward plumbers who combine technical expertise, strong communication, exceptional customer service, and the ability to identify and recommend solutions that meet homeowners' needs.We Give You the Tools to Succeed Company take-home vehicle Fuel card Company iPad Industry-leading technical training and ongoing education Customer service, communication, and sales development Professional development and leadership opportunities Supportive team focused on safety, growth, and success Benefits That Support You HMO, PPO, and HDHP medical plan options Health Savings Account (HSA) options Dental and Vision insurance Life Insurance Short-Term and Long-Term Disability Paid Time Off (PTO) and paid holidays Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) 24/7 telehealth services Benefits eligibility beginning the first of the month after 30 days 401(k) with employer match Perks You Won't Find Everywhere Champions Club — top performers earn an all-expenses-paid vacation for themselves and a guest 30% employee discount on services Ongoing technical, customer service, sales, and professional development Career opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning Multiple paths to grow into field leadership, training, operations, and other opportunities within Service Minds What You'll Do As a Residential Service Plumber, you'll independently run service calls and help homeowners keep their plumbing systems safe, reliable, and operating properly. You will: Independently run residential plumbing service calls from start to finish Diagnose and troubleshoot residential plumbing issues Perform plumbing repairs, maintenance, replacements, and installations Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems Identify plumbing concerns and recommend appropriate solutions Perform thorough evaluations of residential plumbing systems when appropriate Clearly explain findings and recommendations to homeowners Present repair, replacement, and upgrade options based on the customer's needs Educate homeowners so they can make informed decisions about their plumbing systems Be comfortable with sales and confidently recommend appropriate solutions without relying on high-pressure tactics Identify opportunities to improve the safety, reliability, efficiency, and performance of a customer's plumbing system Build trust and long-term relationships with customers Complete work according to applicable plumbing codes, safety requirements, and company standards Document calls, findings, recommendations, photos, and completed work accurately in ServiceTitan Maintain clean, organized tools, equipment, vehicles, and work areas Protect customers' homes and property while performing work Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride What We're Looking For You may be a great fit if you have: 2+ years of hands-on residential plumbing service experience Experience independently running residential plumbing service calls Strong plumbing diagnostic and troubleshooting skills Experience with residential plumbing repairs, maintenance, replacements, and installations Knowledge of residential plumbing systems, equipment, and industry best practices Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems Ability to identify plumbing concerns and determine appropriate solutions Excellent customer service skills and the ability to build trust with homeowners Strong communication skills and the ability to clearly explain plumbing issues, solutions, and recommendations Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs Ability to educate customers and provide options without relying on high-pressure sales tactics Ability to meet performance goals and KPIs while maintaining a customer-first approach Strong problem-solving and decision-making skills Commitment to quality workmanship, professionalism, and integrity Ability to manage your time and independently run your daily service calls Ability to work effectively in a fast-paced, performance-driven environment Motivation to continuously learn, improve, and grow within the plumbing trade Valid driver's license with a clean driving record Ability to successfully complete required background and drug screening What Success Looks Like Here Our most successful Residential Service Plumbers combine strong technical ability with exceptional customer service and communication. They can independently manage a service call from beginning to end—understanding the customer's concern, diagnosing the problem, determining the appropriate solutions, completing quality work, and clearly communicating throughout the process. They also understand the importance of looking at the entire situation, not simply addressing the first problem they see. When they identify additional concerns or opportunities that could improve the home's plumbing system, they educate the homeowner and provide appropriate options. Great service isn't about pressure. It's about listening, identifying the customer's needs, explaining what you've found, and giving them professional options so they can make an informed decision. Our successful plumbers take ownership of their work, deliver a professional customer experience, and understand that their reputation and the Benjamin Franklin Plumbing brand are represented on every call. If you're technically strong, great with customers, comfortable recommending solutions, and capable of independently running residential plumbing service calls, this is the kind of environment where you can succeed.Build More Than a Job. Build a Career. At Benjamin Franklin Plumbing, we believe great plumbers should have opportunities to earn more, learn more, and grow. As part of Service Minds, you'll have access to ongoing technical, customer service, sales, and professional development along with career opportunities across multiple skilled trades and locations. Your career doesn't have to stop at Residential Service Plumber. As you continue developing your skills and performance, opportunities may include Field Leadership, Training, Operations, Branch Leadership, and other roles within our growing organization. We're on a mission of Changing Lives Through the Skilled Trades, and that starts with creating opportunities for great people to build meaningful, long-term careers. If you're an experienced Residential Service Plumber who takes pride in your work, delivers exceptional customer service, is comfortable recommending solutions, and wants an opportunity where your performance is recognized and rewarded, we want to hear from you. Apply today and take the next step in your plumbing career with Benjamin Franklin Plumbing.Equal Employment Opportunity Benjamin Franklin Plumbing is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. All qualified applicants will receive equal consideration for employment in a safe, supportive, and respectful workplace.Disclaimer This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While this is intended to accurately reflect the current job, management reserves the right to revise the job or require that other or different tasks be performed as assigned.