Account Support Specialist

We are seeking an Account Support Specialist in Greenville, SC to join a growing, family-owned company in the branded merchandise and promotional products industry that values collaboration, initiative, and professional development. This is an excellent opportunity for a detail-oriented professional to gain exposure to all aspects of account management while working closely with leadership and supporting a diverse portfolio of customer programs. This is a full time, permanent/direct hire position with full benefits. Responsibilities: Accurately enter and manage customer orders, purchase orders, pricing, quantities, shipping information, and related account data within company systems Review incoming order requests for completeness and resolve discrepancies before processing Maintain organized order records, documentation, status updates, and communications to ensure seamless account management Coordinate order acknowledgments, proofs, revisions, shipment tracking, delivery updates, and billing handoffs Support customer programs through order follow-up, product research, sample requests, online store support, and general account administration Communicate professionally with customers and vendor partners regarding order status, production schedules, inventory availability, shipping updates, and issue resolution Monitor active orders and proactively identify potential delays, discrepancies, or risks while escalating concerns appropriately Assist with preparing quotes, presentations, product recommendations, and other client-facing materials Collaborate with cross-functional teams including sales, operations, customer service, warehouse, and accounting to ensure timely execution of customer commitments Contribute ideas for process improvements that enhance efficiency, accuracy, scalability, and customer satisfaction Qualifications: Bachelor's degree or equivalent combination of education and relevant experience. 3-5 years of professional experience in account coordination, customer service, sales support, order management, project coordination, operations, or a related field Experience working with ERP, CRM, order management, or other business systems requiring data accuracy and process management. Proficiency with Microsoft Outlook, Excel, and Word Strong organizational skills with exceptional attention to detail Excellent written and verbal communication skills with a customer-focused approach Ability to manage multiple priorities, adapt to changing demands, and maintain accuracy in a fast-paced environment Experience within promotional products, branded merchandise, apparel, print, fulfillment, distribution, or e-commerce environments (Preferred) Hours: Monday – Friday (8am to 5pm) HYBRID schedule after 90 days and training $60,000-$65,000 5-10% annual incentive based on individual performance metrics Hybrid work schedule after initial onboarding period, with a blend of in-office and remote work 401(k) plan with discretionary employer matching contributions Additional discretionary profit-sharing opportunities PTO Significant opportunities for professional growth, mentorship, and career advancement #J-18808-Ljbffr Find Great People | FGP