Hospitality Ambassador

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview: The Hospitality Ambassador serves as the cornerstone of workplace experience, creating welcoming, functional environments that enable colleagues and visitors to thrive. This role blends front-of-house hospitality with proactive facilities coordination, ensuring every touchpoint—from first impressions to daily interactions—reflects JLL's commitment to exceptional service and operational excellence. Mission: Deliver memorable workplace experiences that foster productivity, collaboration, and well-being while maintaining seamless operations across shared spaces. Core Responsibilities: Guest Experience & Front-of-House Operations Provide warm, professional greetings and assistance to colleagues, clients, and visitors Manage communications including phone calls, emails, and in-person inquiries with responsiveness and clarity Maintain an impeccably presented lobby and reception area that reinforces a professional, welcoming atmosphere Uphold building security protocols and emergency procedures, ensuring safety compliance at all times Workplace Experience & Event Support Support colleague engagement initiatives, workplace events, and community-building activities Ensure meeting spaces are properly configured, clean, and fully equipped Arrange meeting refreshments (coffee, water, snacks) and manage catering logistics for tenant events Direct food delivery personnel efficiently to minimize disruption Facilities Coordination & Space Management Monitor and replenish supplies in shared spaces including kitchens, break rooms, conference rooms, and copy centers Maintain cleanliness standards in communal areas by loading/unloading dishwashers and coordinating with cleaning teams Perform basic troubleshooting of office equipment (printers, copiers) and escalate technical issues appropriately Log and track service requests in client and building work order systems, ensuring timely resolution Collaborate with facilities, maintenance, and security teams to address space-related concerns proactively Provide administrative support to the facilities management team as needed Required Qualifications: Education & Experience High school diploma or equivalent required; associate or bachelor's degree preferred 1-3 years of experience in customer service, hospitality, facilities coordination, or property management Core Competencies Exceptional interpersonal and communication skills with a service-oriented mindset Professional presence and polished demeanor in all interactions Proficiency with Microsoft Office Suite and ability to learn building management software Strong organizational skills with ability to multitask effectively in dynamic environments Detail-oriented with proactive problem-solving capabilities Physical capability to perform light facility maintenance tasks (lifting up to 25 lbs, standing for extended periods) Schedule flexibility to accommodate varied shifts, including occasional evenings or weekends This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 59,400.00 – 59,400.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –New York, NY If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.