Quality Manager

Quality Manager

Responsible for collaborating with internal business partners to review and solidify quality systems and quality metrics, while identifying specific areas of opportunity to provide world class service to customers. Identify gaps in quality processes, training opportunities, and performance issues in support of the business goals. Work in conjunction with suppliers and customers to ensure expedient response and flow of information to resolve issues.

Responsibilities:

• Provide direction and guidance to Plant Manufacturing and Inspection personnel as needed to ensure the integrity of the company’s quality systems and practices.
• Identify opportunities to develop, implement and monitor policies and procedures to ensure compliance with customer, internal and supplier quality goals.
• Provide quality expertise in technical discussions with company personnel, customers and vendors. Represent the company’s interest while negotiating and resolving claims.
• Audit quality procedures to evaluate materials, products, processes, and systems in relation to company and customer specifications; support and direct the inspection and test of raw materials, in-process and finished materials.
• Lead and Support ISO9001 Yearly Audits
• Ensure nonconforming materials are dealt with in a timely and cost-effective manner, in accordance with company procedures and policies.
• Lead continuous improvement initiatives to reduce nonconformance rate and costs.
• Issue Return Authorizations to customers, log, file and estimate costs. Examine returned material from customers, determine disposition and resolve claims.
• Address customer requests for regulatory compliance information.
• Lead problem solving activities for internal/external concerns.
• Provide oversight and management of on-site laboratory, including employee appraisals as required.

Qualifications:

• Bachelor’s degree in business or engineering, and/or equivalent work experience.
• A minimum of 3 years of experience in Quality Management within a manufacturing operation.
• Knowledge of fabric medical device manufacturing or textile materials is a big plus.
• Thorough understanding of ISO 9001 and knowledge of ISO 13485
• Certified Auditor or willingness to become a Certified Auditor
• Proficient with computers, including Microsoft Office Suite and ability to understand MRP systems.
• Ability to apply well developed time management skills to define priorities and implement activities tailored to meet requirements and deadlines.

Why is This a Great Opportunity:

Excellent opportunity with financially solid, USA based company with a dynamic, entrepreneurial culture. Growing company with a proven track record of promoting their people. This position is responsible for the Quality Manager function and with time will offer growth into other areas of the company.