Client Services Associate

Job Description

Job Description

Client Services Associate – Mail Center and Business Services

 

Job Overview:
The Client Services Associate provides exceptional mail and general business services in the following areas:

• Mail and business services
• Shipping and receiving
• Office supplies: ordering, stocking, and inventory
• Copier and print machines (MFD devices): supply stocking, inventory, replacement, and basic device troubleshooting

Overall, this position requires continuous demonstration of superior customer service and hospitality to all clients and SPS employees while maintaining a professional image of the company.

Duties and Responsibilities:

• Provides top-level customer service and professionalism to all clients and associates during all interactions
• Receiving, sorting, documentation/updating status into a chain of custody software system, and delivery of incoming mail and packages
• Mailing/shipping, packaging, documentation/updating status into a chain of custody software system, and transferring custody of all outgoing items to the proper carrier
• Acts as point of contact for company personnel on mail/business services inquiries
• Performs daily printer service of multi-function devices and ensures functionality of the device, including inventory, replenishing toner and copy paper, and basic troubleshooting with help from IT
• Submitting and completing work order requests from the work order software system
• Maintains the mail center area in a neat and orderly fashion
• Monitors and replenishes mail service supplies on all floors
• Assists with copy/print orders and/or monitors the copy/print equipment for satisfactory functionality
• Cross-training to learn all aspects of the mail services team and assists others with cross-training
• Builds and maintains professional relationships with customers and other teams
• Possible driving involved; requires a valid driver's license and clean motor vehicle record
• Follows and adheres to all safety protocols and policy/procedure expectations
• Other duties as assigned by manager or supervisor

Competencies:

• Strong verbal and written communication skills
• Excellent customer service and hospitality skills
• PC skills, MS 365 knowledge, SharePoint document management, and data entry (Excel, Outlook, Teams, and SharePoint knowledge are required)
• Ability to handle multiple tasks simultaneously
• Good organizational skills
• Working knowledge of MFD equipment
• Requires knowledge and understanding of shipping/receiving processes and the ability to determine correct methods and services for packaging and shipping
• Possesses the ability to work independently and complete assignments on time
• Maintains professionalism and composure when interacting with all employees and provides the highest level of confidentiality
• Regular and punctual attendance is a critical requirement for this role

Qualifications and Education Requirements:

Prior hospitality experience is a plus!

• High school diploma (or equivalent) required
• Ability to work assigned hours as determined by the manager
• Current knowledge of or ability to learn computer-based systems required for the position
• FedEx/UPS/USPS general knowledge is a plus
• Requires a valid driver's license and clean motor vehicle record
• Requires fingerprinting and a criminal background check

Physical Requirements:

• Ability to lift or move 20–40 lbs. or more frequently
• Ability to walk, bend, kneel, stand, and/or sit for extended periods
• Ability to work in environments with changing climate conditions (e.g., hot weather, rain/snow, and cold temperatures)
• Ability to sit for 2–3 hours at a time while processing data and creating shipping labels
• Fine and/or gross motor skills, including the ability to grasp, lift, carry, or move packages on a standard wheeled cart with a load capacity of 60 lbs
• Manual dexterity required for operating office machinery (desktop/laptop, phone, copy machines, binding equipment, etc.)

Travel:

• None or negligible

Other Duties:

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

 

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.  SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below:  Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.