Marketing & Outreach Coordinator

MARKETING & OUTREACH Coordinator Position Status: Full-Time, salaried Reports To: CEO / Managing Partner Schedule: M–F 8AM–5PM, with evening and weekend community events as required Position Summary Owns how people find ARISE and how ARISE stays connected to the people and organisations that send them. Builds and maintains referral relationships, runs community outreach, maintains the digital presence and social media, manages stakeholder and satisfaction survey data, and works the inquiry pipeline from first contact to admission. Measured against defined access, occupancy, satisfaction and referral-health targets. Compensation Salary only. No commission, bonus or variable pay tied to admissions, referrals or amounts billed. Required Qualifications: Bachelor's degree in marketing, communications, public health or a related field preferred; equivalent experience considered Experience in healthcare marketing, referral development or community outreach — behavioral health or SUD strongly preferred Knowledge of digital marketing, social media and referral networks; working understanding of 42 CFR Part 2 and why it makes SUD marketing different from general healthcare marketing Ability to hold relationships institutionally — in a shared register, not a personal phone Valid driver's licence and willingness to travel locally for outreach Pre-Employment Requirements: Drug test at Hancock Gateway Lab Criminal background check must clear before first day OIG LEIE exclusion screening TB skin test or proof within past year Immunizations per ARISE requirements Sign the Code of Conduct, confidentiality acknowledgment and social media acknowledgement on day one Job Responsibilities: Build and maintain the referral network — hospitals, emergency departments, CMHCs, courts and probation, primary care, employers, recovery community — with documented contact recency for every active source Clear the inquiry queue daily; every enquiry answered the same business day and logged, including those that do not proceed Hand warm inquiries to the Clinical Intake Coordinator with what is needed to screen, and nothing more Run community outreach and relationship-building activities, and track source diversity so that no single referrer dominates admissions Maintain ARISE digital presence: website, social media, online listings Manage stakeholder survey data collection and analysis Administer persons served satisfaction surveys and report referrer, family and support system satisfaction into the performance measurement system Close the loop with referrers on outcomes, with valid written consent Conduct monthly OIG LEIE screening for contractors and community partnerships — no excluded party may be a referral source or vendor Submit LEIE results to Compliance by the 5th business day monthly Feed survey and stakeholder data into the centralized SharePoint / Power Automate system Support fundraising accountability and donor communication Coordinate all media inquiries to the CEO Report acquisition and relationship data in the departmental annual report, and quarterly into the performance measurement cycle Boundaries: Brings people to the door; never opens it. Eligibility and admission are clinical decisions made by the Clinical Intake Coordinator and Clinical Director. This role may advocate for a prompt decision and chase a delay, but may not influence the decision or promise a bed Never pay, offer or receive anything of value for a referral Never use identifiable information about a person served in any material without a written release. Confirming that someone is here is itself a disclosure under 42 CFR Part 2 Never publish a claim ARISE cannot evidence Never accept a referral from, or send business to, a party on the OIG exclusion list Occupancy is never a reason to relax admission criteria or extend a stay General Standards (All Positions): Exemplify ARISE Core Values (Compassion, Integrity, Respect, Excellence, Collaboration) Follow the Code of Conduct Maintain confidentiality per HIPAA and 42 CFR Part 2 Maintain a safe environment for recovery Participate in emergency drills and follow emergency procedures Report critical incidents Complete orientation within 5 business days and all required annual training Self-disclose arrests, charges, or convictions within 48 hours #J-18808-Ljbffr Arise Treatment Center