Product Specialist

Description

ESSENTIAL FUNCTIONS

• Support the regional sales team with technical expertise, customer presentations, proposals, demonstrations, and equipment recommendations

• Analyze customer manufacturing processes and production requirements to develop optimized machinery and automation solutions

• Collaborate with customers, sales, engineering, service, and vendors to ensure projects are executed successfully and customer expectations are met

• Assist with machine demonstrations, software solutions, application support, and process optimization discussions

• Provide technical support and product expertise to internal service and parts teams

• Support customer training efforts related to new equipment, process improvements, and system capabilities

• Monitor industry trends, competitor activity, manufacturing technologies, and emerging market opportunities

• Assist with trade shows, open houses, customer events, and marketing initiatives to increase product visibility and market penetration

• Build strong relationships with customers through consultative engagement and ongoing technical support

IDEAL INDUSTRY BACKGROUND

• Relevant experience may come from companies involved in woodworking machinery, CNC machining, metal fabrication, industrial automation, robotics, plastics processing, tooling, or capital equipment manufacturing and distribution.

• Experience with companies such as HOMAG, Biesse, SCM, HOLZ-HER, WEINIG, Thermwood, TRUMPF, Mazak, Haas, DMG MORI, Bystronic, Salvagnini, Amada, Okuma, Hurco, industrial automation integrators, or similar equipment manufacturers/distributors is highly valued.

QUALIFICATIONS

• Bachelor’s Degree in Engineering or equivalent industrial machinery experience preferred

• 3–5 years of experience supporting industrial machinery, CNC equipment, automation systems, fabrication equipment, panel processing equipment, or related manufacturing technologies

• Experience in customer-facing applications engineering, product specialist, technical sales support, manufacturing engineering, or process optimization roles preferred

• Ability to understand complex manufacturing systems and communicate technical solutions effectively to customers

SKILLS & ABILITIES

• Strong mechanical and technical aptitude

• Excellent customer-facing communication and presentation skills

• Ability to manage multiple projects and priorities simultaneously

• Strong problem-solving and troubleshooting capabilities

• Comfortable working in manufacturing facilities and customer-facing environments

• Proficiency with Microsoft Office Suite and manufacturing-related software platforms

• Ability to work with both metric and imperial measurements

• Willingness to travel regionally as needed

WORK ENVIRONMENT

• This role combines office, showroom, and customer-site environments. The Product Specialist will regularly engage with customers in manufacturing facilities, support machine demonstrations, collaborate with cross-functional teams, and travel throughout the assigned region as needed.

ABOUT STILES MACHINERY

Stiles Machinery ( has been helping manufacturers increase efficiency and productivity for more than 60 years. With world-class machinery, industry-leading service and support, extensive parts inventory, advanced education and training programs, and innovative manufacturing solutions, Stiles partners with customers across a wide range of industries.

Stiles supports manufacturers working with wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals in industries including aerospace, transportation, alternative energy, architecture, furniture, retail fixtures, and industrial manufacturing.

Headquartered in Grand Rapids, Stiles also operates regional offices in High Point, Montgomeryville, Coppell, and Rancho Cucamonga.

If you are currently an employee of a Stiles Machinery customer or dealer, we need written approval from senior management of your current employer before continuing the application process.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.