General Manager

General Manager As the General Manager of our boutique hotel in Downtown Dallas, you will oversee all aspects of the property’s operations, ensuring brand integrity, personalized service, and a consistent guest experience. Responsibilities Lead and inspire a diverse team, cultivating a culture of hospitality & creativity. Guide day‑to‑day operations and drive both short‑term and long‑term strategic initiatives. Ensure the hotel’s financial performance meets organizational goals, including forecasting revenue, managing discretionary expenditures, and maintaining cash flow. Analyze financial and operational information on an ongoing basis to adjust business plans, labor requirements, and operating costs. Develop and implement marketing and sales plans to maximize REVPAR and market share; actively sell through calls, property tours, and other outreach. Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions. Train staff in financial control procedures for cash, vouchers, inventories, and receivables, ensuring regular compliance. Identify major revenue and expense opportunities and potential problems; adjust plans accordingly. Represent the hotel within the local community and collaborate with staff to elevate guest experiences. Prepare and communicate regular business updates to the corporate team. Ensure flexibility in scheduling as required by the position. Qualifications Knowledge of principal competition for each market segment. Highly motivated team player with strong initiative and a desire for achievement. Effectively handle workplace problems, including anticipating, preventing, identifying, and solving them. Ability to work well in stressful situations. Readily available and approachable for all guests while providing excellent service. Valid driver’s license. Physical Demands While performing the duties of this job, the employee is regularly required to stand, sit, or walk for extended periods; lift and/or move up to 10 pounds, and frequently lift and/or move up to 25 pounds. Training & Development Island Hospitality is committed to employee development through a formalized training program that provides a clear path for growth and applies resources to support career advancement. Benefits Medical, Dental, and Vision Insurance HSA & FSA plans available Dependent care FSA Identity Theft Protection Insurance Commuter benefits, including transit & parking Pet Insurance PTO and payroll incentives for annual wellness exams Employee Assistance Program Wellness subscriptions (gyms, financial planning, counseling, legal services) Paid sick and vacation time Family leave 401(k) retirement plan (company matches 100% up to 3% of salary and an additional 50% on the next 2%) Incentive–based bonus program Free room nights and employee discounts at our hotels and within the brand Discounts for friends and family at partner venues Team member recognition and bonus Tickets to theme parks, movies, etc. through Tickets at Work Career growth through in‑house training programs tailored to personal goals Referral bonus program at any of our locations Equal Opportunity Employer Island Hospitality uses E‑Verify to confirm work authorization in all municipalities where it is required by law. #J-18808-Ljbffr