Story Land Retail Manager

Story Land Retail ManagerSkip to main content*WorkDay, which owns the visited domain, uses cookies to personalize content and ads, to provide social media features, and to analyze the web traffic.* *It also shares web usage information with WorkDay's social media, advertising and analytics partners who may combine it with other information you have provided to them or that they have collected from your use of their services. For more information, please read Workday ́s Cookie Notice*#Story Land Retail Manager page is loaded## Story Land Retail ManagerApplylocations: Story Land, 850 NH Route 16, Glen, NH 03838, United States of America: Living Shores, 850 NH Route 16, Glen, NH 03838, United States of Americaposted on: Posted Yesterdayjob requisition id: JR107223Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: *Bringing Families Closer Together by Creating Memories Worth Repeating*. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.The Retail Manager oversees all aspects of Retail, Games, and Rentals at Story Land & Living Shores. This role is responsible for delivering an exceptional guest experience while ensuring compliance with all applicable standards, policies, and regulations.**We are currently looking for a:**Story Land Retail Manager**Roles & Responsibilities:**The Retail Manager oversees all aspects of Retail, Games, and Rentals at Story Land & Living Shores. This role is responsible for delivering an exceptional guest experience while ensuring compliance with all applicable standards, policies, and regulations.The Retail Manager also leads the strategic planning and execution of initiatives designed to maximize in-park revenue across all retail, games, and rental operations.**Roles & Responsibilities****Supervisory Duties*** Oversee all aspects of the Retail, Games, and Rentals teams, along with any additional assigned business units* Lead by example and represent the core values of Story Land & Living Shores* Serve as an approachable mentor and coach to team members* Manage departmental budgets and financial performance while identifying opportunities to maximize revenue and control costs to improve profitability* Develop and implement strategic initiatives that improve processes, team performance, and profitability* Ensure compliance with company policies, industry best practices, and safety standards to maintain a safe and productive environment for guests and team members* Maintain working knowledge of all retail, games, and rental positions and provide operational support when needed* Participate in all aspects of employee supervision, including hiring, onboarding, training, coaching, performance management, and discipline* Ensure compliance with all applicable New Hampshire labor laws regarding meal and rest breaks* Assist with scheduling and timekeeping activities**Departmental Duties*** Oversee purchasing, receiving, inventory flow, and warehouse operations, including purchase orders, ticketing, counts, replenishment, and product movement* Conduct audits and physical inventories while monitoring and analyzing inventory results* Partner with the Support Center Retail team to develop merchandise strategies, including custom product development, artwork approvals, pricing, and inventory analysis* Coordinate and facilitate retail inventory processes* Build and maintain relationships with vendors and suppliers, including attending trade shows, sourcing merchandise, and negotiating pricing and freight opportunities* Collaborate with the Support Center Retail team on buying, merchandising, pricing, and inventory management strategies, including for special events* Interact directly with guests to answer questions, gather feedback, and resolve concerns promptly and professionally* Maintain accurate retail inventory records in coordination with the In-Park Revenue Director* Monitor POS systems and menus to ensure pricing and item accuracy* Ensure all revenue areas maintain cleanliness and safety standards established by company policies and governing agencies* Serve as the primary liaison between the park and third-party partners, including photo, face paint, lockers, vending, and rental vendors* Perform administrative duties such as revenue entry, reporting, supply ordering, and operational documentation* Generate financial and operational reports and analyze sales, attendance, inspections, and labor trends* Ensure compliance with all PCI-related standards, policies, and procedures* Assist other operational departments as needed* Perform other duties as assigned by leadership**Education & Experience*** High school diploma or equivalent required* Bachelor’s degree in business management, marketing, merchandising, or a related field preferred* 3–5 years of retail or merchandising experience required* 1–2 years of supervisory experience leading teams* Previous amusement park, theme park, or water park experience preferred**Language Skills*** Ability to read, write, and speak fluent English required* Spanish or additional bilingual language skills are a plus**Requirements*** Must be at least 18 years of age in compliance with New Hampshire Child Labor Laws* Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours as needed* Ability to comply with all uniform policies* Valid driver’s license with a good driving record* Ability to operate motorized vehicles, including trucks, golf carts, and forklifts* Strong guest service and conflict resolution skills* Ability to cultivate and maintain relationships with internal and external stakeholders* Strong leadership, team-building, and employee motivation skills* Proficiency in Microsoft Excel, Word, and PowerPoint* Strong strategic thinking and problem-solving abilities* Ability to manage multiple priorities and perform effectively in a fast-paced environment* Excellent written and verbal communication skills* Strong attention to detail and organizational skills**Physical Requirements*** Ability to stand and walk for the majority of the workday* Ability to frequently bend, kneel, stoop, squat, twist, and reach overhead* Ability to safely use ladders* Ability to remain seated for extended periods while using a computer* Ability to lift, carry, push, pull, and hold objects weighing 40 pounds or more**Working Conditions*** Work will be performed in both office environments and throughout park retail locations* Frequent interruptions and shifting priorities should be expected* Regular exposure to outdoor weather conditions, including heat, cold, humidity, rain, snow, ice, direct sunlight, and dust* Occasional exposure to dust and cleaning chemicals**Team member benefits:**Do not miss the chance to spark your career now!### Help Us Create Memories Worth RepeatingWe're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career #J-18808-Ljbffr