QA Analyst

Position Overview


Quality Assurance Analyst - Enterprise Document Management (EDM)

Summary
We are seeking a proactive and detail-oriented QA Analyst with experience in testing enterprise document management (EDM) systems and end-to-end integrations. This role is critical in ensuring the quality and reliability of solutions built on OnBase and integrated with platforms such as PeopleSoft and Salesforce.
The ideal candidate will contribute across the full testing lifecycle, collaborate closely with business and technical teams, and support validation of complex workflows and cross-system data flows. This role requires a strong understanding of business processes, integrations, and a hands-on approach to ensuring high-quality delivery.

Responsibilities
Review business and technical requirements, providing actionable feedback to ensure clarity, completeness, and testability.
Develop and maintain test plans, test cases, test data, and documentation aligned with real-world business scenarios.
Execute functional, integration, and regression testing across OnBase workflows and integrated SaaS platforms.
Validate end-to-end business processes, including document management, workflow routing, and system-to-system data exchanges.
Perform integration testing across enterprise platforms such as PeopleSoft, Salesforce, DocuSign, and other third-party systems.
Partner closely with business stakeholders to understand workflows, provide testing support, and ensure solutions align with real-world business needs.
Create, coordinate, and track User Acceptance Testing (UAT), ensuring effective execution and business validation.
Conduct system demos and walkthroughs to support stakeholder understanding and solution acceptance.
Identify, document, track, and validate defects using tools such as Azure DevOps or Jira, ensuring timely resolution.
Validate data integrity, reconciliation, and accuracy across systems, including transaction and document flows.
Collaborate with developers, business analysts, QA leads, and platform teams to ensure alignment with quality standards and delivery timelines.
Participate in Agile/Scrum ceremonies and contribute to continuous improvement of QA processes and methodologies.
Manage and support testing across multiple concurrent projects and priorities.
Build subject matter expertise (SME) in OnBase workflows, integrations, and associated business processes.
Demonstrate a solution-oriented mindset, independently analyzing issues, identifying root causes, and driving resolution with minimal guidance.
Apply strong communication skills to clearly articulate testing outcomes to both technical and non-technical stakeholders.

Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
1-3 years of QA experience with demonstrated strength in functional testing and exposure to integration testing related to SaaS platforms and OnBase workflows in the education domain.
Experience with end-to-end integration testing across enterprise platforms such as PeopleSoft, Salesforce, and DocuSign.
Strong ability to analyze requirements and translate them into effective test scenarios and cases.
Experience supporting and coordinating User Acceptance Testing (UAT) with business stakeholders.
Proficiency with test and defect management tools (e.g., Azure DevOps, Jira).
Strong attention to detail with a focus on data validation, accuracy, and process integrity.
Ability to manage competing priorities and deadlines in a fast-paced, Agile environment.
Strong written and verbal communication and collaboration skills.
Experience working in Agile/Scrum environments.

Notes:
Remote
40 hours per week (no overtime)

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.