IT Support Technician
Full-time
Dutech Systems, inc
Skills: IT Hardware Support | Computer Imaging | PC Refresh | Data Migration | Docking Stations | Windows OS | Windows 11 | Hardware Troubleshooting | Software Installation | MS Office | Peripheral Support | Printer Support | Technical Support | Customer Service | IT Security | Hardware Deployment | Data Transfer - Assist with the day-to-day activities of a computer and docking station refresh project .
- Image and configure new computers according to agency-provided procedures.
- Replace existing computers, docking stations, and related hardware.
- Assist with migrating user data from existing computers to new systems.
- Install, maintain, move, test, and upgrade computer hardware and software.
- Troubleshoot computers, peripherals, printers, and basic software issues.
- Provide technical assistance and support to end users.
- Document hardware replacements, service activities, and equipment changes.
- Follow agency procedures and maintain required security controls.
- Assist with testing and deployment of new and existing hardware/software.
- Work closely with the agency SME and Project Manager as part of a project team.
- Provide professional customer service and communicate effectively with users.
- Assist with monitoring and supporting computer systems, applications, and related IT environments.
- Handle multiple tasks, prioritize assignments, and meet project deadlines.
- Lift and relocate equipment weighing up to 30 lbs.
Required Qualifications
- At least 1 year of experience supporting computers, hardware, peripherals, or IT systems.
- Knowledge of personal computers, components, printers, and basic IT terminology.
- Experience troubleshooting and maintaining computer hardware and software.
- Working knowledge of Windows Operating Systems .
- Experience with MS Office Suite ; WordPerfect experience is a plus.
- Strong customer service, communication, organizational, and troubleshooting skills.
- Ability to work effectively as part of a team.
- Understanding of basic information security practices and procedures.
- High School Diploma or equivalent.
Preferred: Windows 11 technical support experience.
Vacancy posted 5 days ago
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