Executive Assistant/Program Support Administrator

Program Support Administrator

Location/Schedule: Winston-Salem, NC; Typical hours are 1st shift, Monday-Friday, with some weekend/evening hours depending upon events/program needs. May be office based or hybrid option, flexibility required to travel for necessary meetings.


Your Impact: As the Program Support Administrator at Crossnore Communities for Children, you will serve as a critical operational partner to the Chief Program Officer (CPO) and the Program Leadership Team. This is a high-level administrative and operational support role - not a direct service or teaching position. Your work happens behind the scenes, ensuring leaders are prepared, priorities move forward, and communication flows effectively across the organization.

In this role, you will:

• Keep leadership aligned, organized, and focused on strategic priorities
• Manage complex schedules, communications, and competing demands
• Coordinate and track key projects that impact programs and services
• Build systems and processes that improve efficiency and reduce gaps
• Your ability to anticipate needs, exercise sound judgment, and execute at a high level will directly support the organization's ability to serve children and families.

Education/Experience/Licensure:

• Bachelor's degree required.
• 5+ years of full time experience required in administrative operational functions including general office tasks, calendar scheduling, record keeping, with knowledge of finance, and task management.
• Experience supporting Program and Executive level teams/individuals required.
• Experience with social services organizations, schools, or medical fields is highly preferred.
• A relevant combination of education and experience may be considered.

Skills and Competencies:

Technical & Administrative Skills

• Executive administrative support
• Project management (Monday.com or similar tools)
• Calendar and schedule management
• Microsoft Office Suite (Excel, PowerPoint, Word)
• Google Workspace (Docs, Sheets, Drive)
• Virtual meeting platforms (Zoom, Teams)
• Data tracking, reporting, and presentation development

Core Professional Competencies

• High-level organization and time management
• Multitasking and prioritization in fast-paced environments
• Strong written and verbal communication
• Professional correspondence and stakeholder communication
• Relationship management and cross-functional collaboration

Leadership Support & Strategic Skills

• Anticipating leadership needs
• Independent judgment and decision-making
• Process improvement and workflow optimization
• Project coordination and execution
• Problem-solving under pressure

Personal & Cultural Competencies

• Confidentiality and discretion
• Emotional intelligence and professionalism
• Adaptability and flexibility
• Passion for youth, families, and trauma-informed care
• Creativity and continuous improvement mindset
• Ability to work across diverse teams and backgrounds

Key Responsibilities:

Program Support & Leadership Coordination

• Manage daily workflow of the Chief Program Officer (CPO) to ensure priorities move forward
• Serve as a key liaison between the CPO, Program Leadership Team, and stakeholders
• Anticipate needs, solve problems proactively, and manage competing priorities
• Coordinate and track projects using tools like Monday.com
• Support cross-team collaboration and communication across program areas

Project Management & Operations

• Lead and support special projects from planning through execution
• Create systems and processes to improve communication and efficiency
• Track progress, deadlines, and deliverables across initiatives
• Prepare reports, presentations, and data summaries

Administrative & Executive Support

• Manage calendars, meetings, travel, and logistics
• Draft and manage correspondence, including sensitive communications
• Prepare agendas, take meeting minutes, and ensure follow-up
• Coordinate events, meetings, and program-related activities
• Monitor and triage email communication for follow-up and action

Relationship & Stakeholder Support

• Serve as a professional point of contact for internal and external partners
• Support relationship-building efforts aligned with strategic goals
• Provide high-level customer service to staff, partners, and community members

Confidentiality & Professional Standards

• Maintain strict confidentiality across all organizational matters
• Exercise sound judgment and discretion in all interactions
• Operate with professionalism across all levels of the organization

Hiring Range : $50,000 to $58,000 annually

Benefits:

• Defined Contribution Benefits Plan including options for:
  • Health/Dental/Vision Insurance - $0 copay for mental health visits with our health insurance
  • Life, Short-Term Disability, and Long-Term Disability plans
  • Critical Illness and Accident coverage options
  • Flexible Spending Plan
• 401k with employer match (up to 6%)
• Paid Parental Leave - Based on Tenure
• Ongoing Training
• 20 Days PTO, 11 Paid Holidays

Note: This job ad is a summary of the position and its requirements. For a full list of responsibilities and qualifications, please refer to the detailed job description which can be sent to you upon request.