Property Operations Lead

About Kasa Kasa is the leading tech‑enabled hotel and apartment brand, leveraging automation, AI‑driven pricing, and data‑driven decision‑making to improve profitability while delivering high‑quality stays. Role The Property Operations Lead is an on‑site facilitator responsible for ensuring guests experience a clean, safe, and well‑maintained property. This role supports the Boston market and the Pierce building, collaborating with Kasa teams and partners to drive results. Conduct regular in‑person inspections to maintain Kasa brand standards in common areas and individual units. Identify, prioritize, and execute cost‑effective property improvements. Complete recurring property‑management tasks such as unit assessments and replacements of broken items. Coordinate with housekeeping partners and service vendors, and stock supplies. Provide support for lockouts, last‑minute requests, and other guest issues. Take on nights, weekends, and holidays as needed; respond to emergencies and receive overtime compensation on defined days off or after working hours. Required Attributes Think Like an Owner: Take accountability for unit and building performance; maximize operating profit per unit. Tech Savvy: Proficient with modern technology tools. Handy: Able to perform minor repairs and maintenance. Quality Control Leader: Implement processes to ensure high standards and proactive improvements. Reliable: Arrive on time and accept nights and weekends. Collaborative: Work effectively with leadership and peers. Smooth Operator: Resolve guest needs with confidence and empathy. Change Agent: Execute change‑management efforts, including new tools and training. Process Minded: Execute processes precisely and surface deficiencies. Policy Requirement: Regular access to a reliable vehicle, a valid driver’s license, and a clean driving record with proof of insurance. Expected Results Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics. Identify and communicate on‑site issues. Maintain appropriate supply inventory levels. Participate in preventative maintenance program. Role Objective 2: Complete tasks that drive productivity within the operation. Complete brand‑standard inspections to gather property‑level data. Decrease the number of after‑hours calls and inquiries. Benefits Kasa Travel Credit: Employees receive free stays and discounts on nights for friends and family. The Pay: Starting base pay $28.00 – $30.00 per hour, with potential equity, bonuses, perks, and benefits. Paid Time Off: Accrue PTO at a generous rate that increases with tenure. Health Coverage: Comprehensive health insurance options, including fertility coverage. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other legally protected basis. Employment is decided on qualifications, merit, and business need. Kasa is an E‑Verify participant. We verify the identity and employment eligibility of all persons hired in the United States by matching information employees provide on the Form I-9 against records from the SSA and DHS. #J-18808-Ljbffr Kasa Living