Program Manager

One of our clients in the government domain is seeking a Program Manager to lead the modernization and rewrite of the Ohio Child Licensing and Quality System (OCLQS), overseeing enterprise technology initiatives, Salesforce-based projects, stakeholder collaboration, and statewide system implementation. Responsibilities: Lead the end-to-end rewrite of the OCLQS system, including planning, requirements gathering, development, testing, deployment, and post-launch support. Provide strategic direction and oversight for system modernization activities using Salesforce or integrating Salesforce components where appropriate. Partner closely with IT, product owners, licensing specialists, SUTQ program staff, business analysts, QA, and external vendors, ensuring alignment throughout the project lifecycle. Develop and maintain project plans, budgets, schedules, risk logs, and communication deliverables. Facilitate stakeholder input from licensing staff, SUTQ administrators, child care providers, technical teams, and leadership. Ensure compliance with state policies, data security standards, and federal reporting requirements. Lead change management planning, system testing strategies, and statewide implementation activities. Champion user-centered design and continuous improvement to enhance provider experience and reduce administrative burden. Provide clear, concise executive reporting to department leadership and oversight bodies. Required Qualifications Bachelor’s degree in information systems, business administration, public administration, or a related field. 7+ years of experience managing large-scale technology projects, system modernizations, or enterprise software implementations. Demonstrated experience leading cross-functional, multi-stakeholder initiatives. Strong understanding of project management methodologies and SDLC processes. Excellent communication, leadership, and analytical skills. Preferred Qualifications PMP certification (strongly preferred). Experience working on projects involving Salesforce (Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce applications). Familiarity with CRM platforms, workflow automation, case management solutions, and system integration best practices. Experience with state government systems, human services, licensing programs, or quality rating systems. Knowledge of data migration strategies and cloud-based application architecture. Mandatory Skills Requirements Management Cross-Functional Team Leadership Stakeholder Communication Salesforce Knowledge and Experience SDLC Expertise Documentation & Reporting Compliance & Security Awareness Skills : #J-18808-Ljbffr