Temp Desktop Analyst Level 1

Temp Desktop Analyst Level 1

NSC Staffing is seeking a motivated and customer-focused Temp Desktop Analyst Level 1 to support IT Help Desk operations. This role provides first- and second-level technical support to end-users across a wide range of systems, ensuring timely resolution of technical issues while delivering exceptional customer service.

Position Overview

The Temp Desktop Analyst Level 1 serves as a key member of the IT Help Desk team, providing both in-person and remote support for hardware, software, connectivity, and user access issues. This role requires a proactive individual who can manage multiple support requests, maintain accurate documentation, and assist in maintaining IT infrastructure and asset management systems.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for end-users experiencing issues with:
• Personal computers and hardware
• Mobile devices
• Business applications
• Authentication and connectivity
• Deliver both on-site and remote technical support.
• Process requests for software installation and permission changes.

Ticketing & Documentation

• Receive, log, and manage incoming service requests via phone, email, and ticketing systems.
• Monitor ticket queues and resolve issues based on priority and service levels.
• Document incidents, resolutions, and updates accurately within ticketing tools.
• Escalate complex issues to higher-level support teams when necessary.

Asset & Inventory Management

• Deploy, retrieve, and track IT equipment and assets assigned to end-users.
• Maintain IT asset inventory, including license tracking and audit support.
• Ensure accurate documentation of all asset transactions.

Systems Support & Maintenance

• Participate in testing and deployment of new systems or infrastructure changes.
• Conduct daily system checks and assist in monitoring IT infrastructure.
• Report system outages and performance issues following established procedures.

Collaboration & Continuous Improvement

• Interface with vendors and contractors for equipment repair and service.
• Assist in developing and maintaining IT procedures and work instructions.
• Contribute to system, process, and service improvement initiatives.
• Provide guidance or training to end-users and team members as needed.
• Support special projects as assigned by management.

Qualifications & Experience

• Associate's degree in Information Technology or related field preferred, or equivalent experience.
• Minimum 1 year of relevant IT support experience required.
• Strong understanding of desktop support, help desk operations, and troubleshooting processes.
• ITIL certification highly desirable.
• Ability to work effectively in a collaborative, team-oriented environment.
• Excellent customer service mindset and communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Self-motivated with the ability to manage responsibilities independently.
• Proficiency in technical documentation and learning new systems quickly.

Physical Requirements

• Ability to sit, stand, walk, and move throughout the facility as needed.
• Frequent use of hands for typing, handling equipment, and operating computers.
• Vision requirements include close, distance, peripheral vision, and focus adjustment.
• Ability to lift and move equipment up to 50 lbs.
• Must be able to access all areas of the facility to provide technical support.

Work Environment

• Office and industrial environments supporting shipyard or operational facilities.
• Moderate noise levels and potential exposure to equipment and infrastructure systems.
• Fast-paced environment with multiple concurrent support requests.

Why NSC Staffing?

NSC Staffing is a trusted provider of skilled technical professionals across the Marine, Industrial, Energy, and Commercial sectors. We focus on delivering quality talent, fostering career growth, and maintaining a strong commitment to safety and performance. Benefits of Joining NSC Staffing:

• Pay is dependent on experience
• Medical, dental, and vision coverage
• 401(k) retirement plan
• Direct deposit or Global Cash Card
• Long-term job opportunities
• Referral bonuses
• Training and certification opportunities

Company Overview

NSC Staffing is a nationwide leader in staffing solutions for technical, professional, and skilled trades roles. Our dedication to quality, safety, and workforce development supports organizations across multiple industries.