Desktop Support Analyst

Job Description This role demands someone who can work independently, remain productive without close supervision, and communicate effectively in a remote environment. The candidate must be trustworthy, driven, and eager to do the job right while taking initiative. Responsibilities Provide level 1 and 2 support to local and remote offices Provide support via walk-up, phone, chat, and email. Resolve all first and second level support requests Document incidents and problems in Halo and elevate issues to the appropriate teams when required. Serve as the technical liaison to all users across the company, resolving technical issues within the desktop computing environment. Train users on how to use hardware and software where necessary. When downtime occurs, which is rare, document new procedures and processes within the technician knowledge base. Knowledge and Skills Entra ID (MFA resets, conditional access issues, device registration issues, SSO TS, review sign‑in logs) Outlook (TS login issues, mailbox sync issues, shared mailbox management, calendar permissions, item recovery) Exchange Online (distribution groups, shared mailbox permissions, delegation, mail flow rules, message trace) OneDrive (sync errors, file restore, missing files, sharing issues, desktop‑cloud conflicts) SharePoint (user permissions, access denied errors, library sync to OneDrive, document sharing) Teams (sign‑in problems, microphone/camera issues, meeting TS, channel/team access, permission and guest access) Intune (device compliance, app deployment failures, wipe/retire lost devices, TS conditional access, patching, security baseline) Defender (spam/phishing quarantine, blocked email investigation, URL rewrite issues, safe links/attachments) 5+ years of experience with Windows 11 OS Familiarity with ITIL, Hardware Life Cycle Management, Change Management, Incident Management Strong troubleshooting techniques and remote troubleshooting tool experience Assistance with connectivity issues, ensuring access to network resources and the internet DNS and DHCP issue resolution (incorrect IPs, name resolution failures, DHCP outages) Additional Skills & Qualifications Strong sense of urgency in identifying and improving technical support gaps Strong interpersonal skills at all levels and ability to apply techniques to solve problems Excellent teamwork and collaboration skills Ability to build and maintain user trust and manage client expectations Strong writing and speaking skills to explain solutions to technical and non‑technical audiences Ability to work independently with minimal direction—no manager oversight Adherence to established processes and procedures; detail‑oriented in an engineering environment Job Type & Location This is a Contract position based out of Fort Worth, TX. Pay and Benefits The pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Equal Opportunity Employment The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Application Deadline This position is anticipated to close on Jun 6, 2026. #J-18808-Ljbffr TEKsystems