Software Support Analyst

Location: Remote (or hybrid in Dallas/Fort Worth) Company: Pritchard & Abbott – CAMA & Tax Collection Software Job Summary: We’re growing our IT client services team and need a Software Support Analyst who’s ready to learn, problem-solve, and make a real impact for our clients. If you’re tech-savvy, detail-oriented, and love helping people, this role gives you the chance to build your skills while supporting the software that keeps Texas property tax operations running smoothly. What You’ll Do:

• Answer client support calls with professionalism and a positive attitude.
• Troubleshoot technical issues and guide clients through solutions.
• Log support requests in our ticket tracking system with clear, detailed information.
• Assist with yearly appraisal and tax functions to keep client operations on track.
• Learn the ins and outs of our software and become a trusted resource for clients.

• Strong communication skills—clear, friendly, and professional.
• Problem-solving skills with the ability to multitask effectively.
• Willingness to learn new software and processes quickly.
• Basic knowledge of databases or SQL is a plus (but not required—we’ll help you learn).
• Familiarity with appraisal districts, property tax, or real estate industry is a bonus.
• Bilingual skills are a plus but not required.

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Previous experience in customer or technical support is helpful but not mandatory.
• Exposure to mass appraisal or tax collection software is a plus.
• RPA, RTA, or CTA certification is preferred but not required—we value experience and potential equally.

• Flexible remote work option (or hybrid if you’re in Dallas/Fort Worth).
• 11 paid holidays, plus vacation and sick time.
• Employer-paid medical insurance, 401(k) match, and participation in our Employee Stock Ownership Plan (ESOP).