PARTS COUNTERPERSON I

Job Description

Job Description

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Parts Counterperson to join our growing team at our Wausau location. The Parts Counterperson assists customers, both internal and external in obtaining replacement parts for the products we support.

Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Who we are:
Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

What we offer:

A complete benefit package including:

• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Critical Illness and Accident Insurance
• Pet Insurance
• Flexible Spending Account
• Employee Assistance Program
• Interest-free Tool Loans and Tool Insurance
• Uniforms for Technicians
• Subsidies for Safety Boots and Safety Glasses
• Paid Time Off, paid holidays, and more!

Position Responsibilities:

• Take phone calls for parts needs.
• Fill customer and internal requests – check all resources if parts aren’t in stock.
• Place requisitions for parts (via computer) as needed for customers.
• Assist our technicians with their parts needs, to include helping them determine which parts are needed.
• Pull parts from stock to fill orders.
• Prepare parts quotes for outside customers – follow up to secure order.
• Complete parts quotes for service jobs, forward to service department.
• Assist walk-in customers with their parts needs.
• Assist with the annual parts physical inventory.
• If assigned, perform physical inventory of road vans and/or Consignments.
• Back up other parts counter staff.
• Performs other duties or projects as assigned by Regional Parts Mgr.

Essential skills and experience:

• Demonstrated customer service orientation.
• Ability to organize and manage multiple priorities
• Excellent interpersonal and communication skills.
• Good computer proficiency.
• Commitment to company vision and mission.

Physical demands: Employee is required to frequently sit, walk, talk, and listen. Employee is required to frequently use hands to finger, handle, or feel objects or controls, including computer and other office equipment. Employee must often stand and walk, and lift and/or move up to 40 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex (including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen results.

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