General Manager

Job Description

Job Description

Company Overview
At IHOP of Hammond and Houma, we are more than just a restaurant; we are a thriving community of dedicated and passionate individuals. Our commitment to creating and maintaining a great work environment ensures that every team member can thrive and grow with us. Located in the heart of the Greater New Orleans area, Ruby Enterprises offers a vibrant company culture and meaningful connections with our local community. Join us and be a part of something special.

Job Summary
The General Manager at IHOP plays a pivotal role in overseeing the entire restaurant's operations. They are responsible for managing staff, ensuring exceptional customer service, maintaining quality and cleanliness standards, and meeting financial goals. The General Manager also focuses on strategic planning, budget management, and creating a positive work environment to uphold IHOP's reputation for quality dining experiences.

Responsibilities

• Prepare weekly sales projections.
• Oversee all aspects of restaurant operations and make critical decisions.
• Adhere to company standards to optimize sales and minimize costs, including food, beverage, supply, utility, and labor expenses.
• Ensure accurate and timely completion of financial and personnel/payroll administrative duties in line with company policies.
• Enforce food safety practices, cleanliness, and maintenance in the kitchen and dining areas.
• Maintain compliance with operational standards, company policies, and local laws.
• Ensure consistent high-quality food preparation and service.
• Estimate food costs, manage supply orders, and minimize waste.
• Schedule food deliveries based on inventory and projections, and uphold ServSafe guidelines.
• Ensure positive guest service and address complaints effectively to foster guest loyalty.
• Establish security procedures for employee, guest, and company asset protection.
• Maintain a safe working and guest environment, including prompt accident reporting.
• Manage daily operations, scheduling, planning, product quality, and cleanliness.
• Investigate and resolve issues related to food quality and service.
• Provide guidance on operational and procedural matters to employees.
• Conduct interviews, hiring, supervision, development, and, when necessary, termination of staff.
• Conduct orientation and oversee employee training.
• Develop employees through feedback, performance expectations, and reviews.
• Maintain an up-to-date staffing plan and create schedules.
• Actively engage with the local community and encourage restaurant personnel to do the same.
• Keep the District Manager informed of significant issues, taking corrective action when necessary.
• Complete job responsibilities and objectives in accordance with company policies.
• Foster a positive working relationship with all employees to enhance morale, productivity, and efficiency.
• Represent IHOP/Ruby Enterprises in a positive light, aligning with the "We Care" philosophy.
• Perform additional duties and tasks as required or requested.

Qualifications

• A high school diploma or equivalent is typically required.
• Previous relevant work experience is often required. The specific amount of experience varies by industry and company but can range from a few years to several years.
• General Managers need strong leadership skills to effectively supervise and guide staff, including training, delegating tasks, and resolving conflicts.
• Effective communication is crucial for conveying instructions to employees, interacting with customers or clients, and collaborating with other managers and team members.
• General Managers are responsible for overseeing various aspects of operations, so strong organizational skills are important for managing tasks, schedules, and priorities effectively.
• The ability to identify issues, analyze problems, and implement solutions is vital for General Managers to keep operations running smoothly.
• Strong customer service skills are essential for handling customer inquiries, complaints, and ensuring a positive experience.
• General Managers may be responsible for budgeting, financial reporting, and managing expenses, so a basic understanding of financial principles can be valuable.
• Familiarity with industry-specific software, point-of-sale systems, and other relevant technology may be required.
• General Managers often work closely with other managers and staff, so the ability to collaborate effectively as part of a team is essential.
• Industries and businesses can be dynamic, so the ability to adapt to changing circumstances and priorities is important.
• General Managers may need to be familiar with and ensure compliance with industry regulations, safety standards, and labor laws.
• General Managers should prioritize both customer and employee satisfaction, ensuring that customers receive quality service and employees feel supported and motivated.
• Efficiently managing time and tasks is crucial to meet deadlines and achieve objectives.
• The ability to resolve conflicts and address employee issues in a fair and constructive manner is important for maintaining a positive work environment.
• General Managers must be reliable and available to handle responsibilities, including potentially working weekends, evenings, or holidays.
• Food Safety Certified; can be certified while on the job.
• Familiarity with the specific industry, its products, services, and customer base, can be a significant advantage.
• Certifications through IHOP training courses assigned.