Retail Support Specialist

Retail Support Specialist

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

The Retail Support Specialist is responsible for triaging and providing store support for replenishment system processes. This position will resolve issues, communicate, and collaborate with key departments to ensure the replenishment system is operating as planned in order to allow our stores to have appropriate inventories to provide an excellent customer experience. This position is a part of the Supply Chain department supporting Forecasting and Replenishment (FaR).

• Triage and act as a first response team for store inventory issues
• Troubleshoot cause of store inventory issues by analyzing information in multiple systems
• Communicate problems and coordinate solutions to relevant teams
• Resolve casual issues with appropriate business units (IT, Replenishment Planners, DC Operations, Demand Planners, Retail Ops, etc.)
• Analyze, recommend, and communicate policies and procedure and company best practices affecting inventory within the stores
• Ensure service issue resolution within company guidelines and service-level agreements
• Provide additional support as needed
• Participate and collaborate on the continued development of team skills, processes and projects

We are looking for candidates who possess the following:

• Associate/Bachelor's degree preferred
• Experience with Grocery Retail, Inventory Operations or B2B support highly preferred
• Experience with planning software and service tools highly preferred (BlueYonder, Oracle, ServiceNow)
• 3-5 years' experience providing coordination and/or project support to one or more senior level positions
• Ability to perform work independently under pressure and at stringent levels of efficiency
• Strong verbal and written communication skills to work effectively with co-workers, senior level contacts while maintaining confidentiality of privileged information in the course of work
• Ability to multi-task and work in multiple systems at a time
• Experience writing/running SQL queries and analyzing reports
• Must have strong MS Office skills including Word, Excel, PowerPoint, and Outlook
• Must have experience with Excel features such as Pivot Tables and advance functions
• Ability to lift 30 pounds or more
• Work typically performed in a temperature-controlled environment
• Spends long periods of time at desk or computer terminal
• Uses calculators, keyboards, telephone, and other office equipment in the course of a normal workday

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Albertsons Company