Front Desk/Medical Receptionist
Phaxis
Job Description We are seeking a highly motivated and professional Front Desk Receptionist for our client. The ideal candidate will have prior experience working in a cosmetic or medical spa environment and a passion for providing excellent customer service. This position requires someone who is organized, personable, and thrives in a fast-paced, client-focused setting.
Responsibilities :
Responsibilities :
- Greet clients warmly and provide excellent customer service from check-in to check-out
- Answer phone calls, schedule appointments, and manage client calendars efficiently
- Handle customer inquiries, provide information on services, and assist with product recommendations
- Process client payments and manage billing
- Assist clients with completing necessary intake forms and other documentation
- Coordinate with staff to ensure smooth client flow and timely service delivery
- Ensure the reception area is clean, organized, and welcoming at all times
- Manage inventory and reordering of retail products and supplies
- Maintain confidentiality of client information in compliance with HIPAA standards
- Process customer feedback, ensuring that any complaints or concerns are addressed promptly and professionally
- Promote services and special offers to clients as part of our sales strategy
- Assist with basic administrative tasks, including filing, emails, and maintaining client records
- Adhere to all company policies and procedures while maintaining a professional and positive attitude
- Previous experience working at a front desk in a cosmetic or med spa environment is required
- Strong customer service and communication skills, both in-person and over the phone
- Proficient in office software (Microsoft Office, scheduling software, point-of-sale systems)
- Ability to multitask and work effectively in a fast-paced, dynamic environment
- Knowledge of cosmetic treatments and services is preferred
- Exceptional organizational skills with attention to detail
- Strong problem-solving abilities and a calm demeanor under pressure
- Professional appearance and demeanor
- High school diploma or equivalent;additional education or certifications in cosmetology or spa management a plus
Vacancy posted 5 days ago
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