Customer Service Representative - Legends Limousine Worldwide

Job Description

Job Description

Enthusiastic Customer Service Representative - Luxury Car Service

Legends Limousine Worldwide is New York City’s premier luxury ground transportation company, known for delivering 5-star experiences to elite travelers across the globe. We don’t just drive we elevate the ride. And now, we’re looking for someone just as legendary to be the first point of contact for our clients. We’re searching for a charismatic, well-spoken, and high-energy Customer Service Representative someone who thrives on making others feel valued and seen. If you’re a people person with a natural gift for conversation, warm professionalism, and a flair for problem-solving, we want to meet you. This position is based in our Brooklyn headquarters and offers a clear path to advancement in sales and business development for individuals who stand out.

Job Description

As a Customer Service Representative, you will provide personalized service to our clients, ensuring their transportation needs are met with professionalism and care.

This is a professional, office-based role in Brooklyn, NY.

Responsibilities:

Be the welcoming voice of Legends answering calls and emails with polish, professionalism, and genuine care.
Provides pleasant, personalized customer service of the highest level & acts as a proud ambassador of the company
Attends telephone calls and responds to e-mails in a highly courteous & professional manner
Advises customers with suitable transportation solutions, including fleet vehicle selection, accommodations & accurate price quotes.
Take initiative to upsell and expand trip reservations this is where your charm and enthusiasm shine.
Enters information regarding all new reservations into JLimo software & uses Zoho CRM to manage client relationships
Send confirmations, reconfirm upcoming rides, and coordinate with dispatch and affiliates.
Relays information to & from affiliates concerning domestic or international travel arrangements Requirements:

Proven experience in sales or customer service, preferably in the transportation or hospitality industry
Experience working with luxury brands or high-end clientele
Self-motivated and goal-oriented, with a passion for exceeding targets
Excellent verbal/written communication skills and problem-solving skills
Strong ability to establish relationships with others via phone, e-mail, Zoom, & in-person
A professional, client-facing appearance that inspires reliability & trust
Ability to work in a team with a positive & supportive mindset
Ability to multitask and prioritize effectively in a fast-paced environment
General knowledge of the NYC 5 boroughs, GPS, & dispatching software
Ability to work flexible hours, including weekends and holidays

Minimum: High School Diploma or equivalent

Experience:
Dispatching: 1 year (Preferred)
Customer service: 2 years (Required)
Call center: 1 year (Required)

Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Ability to Commute: Brooklyn, NY 11232 (Required)

Work Location: In person