Maintenance Supervisor

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move‑in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. Key Accountabilities In resident relations and customer service: demonstrate customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency. Project a favorable image of the community to achieve property objectives and public recognition. Ensure consistency, follow‑up, and follow‑through in dealing with residents on all matters. Enforce policies of the community that are delegated by Community Manager. Assist and complete work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. Maintenance Management Coordinate, schedule, and respond to resident/management requests and work orders. Ensure all repairs and replacements are necessary for community common areas and units. Support cost‑cutting and expense control programs by fixing rather than replacing parts when possible. Inspect grounds, building, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns. Manage and order maintenance supplies inventory while adhering to budget guidelines set by Community Manager and Building Services. Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs. Maintain a well‑organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines. Maintain hazard communications program; teach and promote safe work practices. Manage unit inspections and key control of the community. Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make‑ready status, work in progress, etc. Manage and participate in on‑call emergencies in the community. Plan for and utilize property resources, equipment, and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors. Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency. Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long‑term goals. Develop standards for cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market‑ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other common areas. Under the direction of Community Manager, supervise, train, and schedule maintenance activities for maintenance staff. Monitor work progress of each maintenance staff daily; provide immediate assistance and instruction if needed. Provide input to the Community Manager regarding employee performance evaluations. Conduct and/or attend regularly scheduled safety meetings, ensure all MSDS sheets are current, and keep up to date on OSHA and other safety‑related laws and requirements. Qualifications At least 3 years of multifamily property maintenance experience. One year of supervisory experience required. Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required. HVAC and CPO certifications are highly desired. Valid Driver’s License. Very strong organizational skills and ability to handle multiple priorities. Solid interpersonal and customer service skills. Must be available for on‑call and weekend work. Physical Demands & Working Conditions The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols. May be required to report to work during inclement weather conditions. Frequent standing and walking. Reading, comprehending, writing, performing calculations, and communicating verbally. May work in an elevated site, may walk on uneven ground. Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling. May be required to travel to sister communities to provide maintenance support. How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer: Culture built on purpose and core values – commitment to integrity, spirit of caring, and focus on continuous improvement. Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays and more. Growth based on achievement and an emphasis on promoting from within our ranks versus external candidates. Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one‑on‑one coaching. Compensation Range $26 - $26 USD #J-18808-Ljbffr