Client Service Representative - Cancellation Specialist

Job Description

Job Description

Start or Grow Your Career with a Growing Industry LeaderLooking for a role where your attention to detail, administrative skills, and desire to learn can lead to long-term career growth?Wise F&I is seeking a Customer Service Representative (CSR) to join our ContractAdministration Department's Cancellation Team. This is an excellent opportunity for recent college graduates or administrative professionals looking to build a career with a stable, growing company that promotes from within.You'll become part of a close-knit, collaborative team responsible for processing contract cancellation requests and supporting critical business operations. As your experience and knowledge grow, you'll have opportunities to take on additional responsibilities, expand your skills, and advance into higher-level positions throughout the organization.About Wise F&IFor more than 30 years, Wise F&I has been a trusted provider of automotive protection products and administration services. We support programs including Vehicle Service Contracts (VSCs), GAP, Tire & Wheel Protection, Appearance Protection, Key Replacement, and Theft Deterrent products sold through automotive dealerships and lending institutions nationwide.As a growing organization serving dealers, lenders, OEMs, and independent agents across the country, we're committed to providing exceptional service while creating opportunities for our employees to grow and succeed.Why Join Wise F&I?Entry point into a growing company with advancement opportunitiesWork in a bright, modern office with dual monitors and sit/stand workstationsStable Monday-Friday scheduleCollaborative, supportive team environmentComprehensive benefits package401(k) with company matchAnnual performance and compensation reviewsPaid holidays, vacation, and sick timeOpportunities to learn new systems, processes, and business functionsAbout the RoleAs a member of our Contract Administration team, you'll help ensure cancellation requests are processed accurately and efficiently while supporting important administrative functions across the department.This position is ideal for someone who enjoys organization, data accuracy, administrative work, and being part of a team that supports company operations behind the scenes.What You'll DoProcess contract cancellation requests received by email, fax, and phoneReview incoming correspondence and documentation for completeness and accuracyEnter contract information into company systems with speed and precisionScan, index, and organize important contract recordsAssist with administrative and operational support dutiesMaintain accurate records and documentationCollaborate with team members to ensure timely processing and exceptional serviceLearn additional contract administration responsibilities as your experience growsRequired Skills and Experience:Minimum 2+ years of college with Associates DegreeMinimum 3+ years of administrative experience40+ words/minute typing skillsMicrosoft Office familiarity including Access and OutlookProactive (can-do) attitudeAptitude and Desire for LearningSelf-motivated & Goal OrientedTeam-based focusCommitment to ExcellenceBenefits:Competitive Hourly Wage (40 hrs/week)Annual Performance Evaluation w/ Compensation ReviewOpportunity for AdvancementBright, Modern Workspace9 Paid Holidays (per year)Paid Vacation Days (after 6 months)Paid Sick Days (after 6 months)401K Retirement Plan (100% company match up to 4% of income)Insurance - paid benefits include Health, AD&D, Life and L/T DisabilityVoluntary benefits include Dental and VisionConvenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity employer.