LICENSED Insurance Customer Service Representative

$20 per hour

Personnel Services Unlimited

Job Description

LICENSED Insurance Customer Service Representative – Front Office

Location: Forest City, NC
Salary: $20.00/HR
Schedule: Monday–Friday, 8:30 AM–5:30 PM (1-hour lunch), On-Site, Full-Time

About the Role:
A well-established local insurance agency in Forest City, NC, is seeking a [ North Carolina-LICENSED Insurance] Customer Service Representative (CSR) to join their team. This is a front-office, public-facing role providing exceptional service to clients, processing payments, handling policy updates, and assisting with insurance applications.

Responsibilities Include:

Greet and assist walk-in customers with policy questions and service needs
Taking premium payments and processing them accurately and securely
Handling policy renewals, quoting, and processing new policy applications
Assisting clients with policy changes and claims processing
Maintaining accurate and organized records in agency systems
Providing administrative support to the insurance team
Ensuring a positive customer experience and supporting agency goals

Job Skills

Excellent communication and interpersonal skills
Strong attention to detail and organizational abilities
Proficiency with computers and office software
Ability to multitask and prioritize tasks effectively
Strong problem-solving skills and professionalism in challenging situations

Requirements:

Preferred: Previous insurance customer service experience
Education: 2-year college degree or equivalent customer service experience
Must have a North Carolina Property & Casualty Insurance License
Team-oriented mindset with a genuine enjoyment of working with the public

Interested? Qualified candidates can Apply now. Questions? Call or visit our office (Forest City: View phone number on ziprecruiter.com) for more information on this role.

Apply

Vacancy posted 15 days ago

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