Debt Collector

Job Description

Job Description

Job Summary

The Debt Collector is responsible for contacting debtors, reconciling accounts, and managing receivable portfolios to maximize recovery while ensuring compliance with applicable law and firm standards. The role requires a professional approach to communication and documentation of collection efforts. 

Detailed Duties & Responsibilities:

• Contact debtors, attorneys, insurance carriers (phone, mail, email) to negotiate payments and resolves account balances.
• Review account history and client files to determine status of claims and best collection strategies.
• Document all collection activity, promises to pay, payment plans, and relevant debtor communications in case management systems.
• Coordinate with attorneys to escalate accounts for litigation, judgment enforcement, or alternative resolution.
• Fast pace, high volume case workload.
• Prepare and maintain accurate account notes and reports.
• Respond to debtor inquiries and verify account information.
• Maintain compliance with FDCPA and other applicable federal/state regulations.
• Communicate with internal staff and clients regarding account status.
• Follow firm policies on confidentiality, professional conduct, and ethical collection practices. 
• Perform other tasks as assigned.

KSAOs:

• Knowledge of debt collection practices, customer service principles, and negotiation techniques.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organization skills.
• Ability to handle sensitive information and difficult conversations professionally.
• Proficient with data entry, CRM/case management software, and MS Office.

Education & Experience:

• High School Diploma/GED required; college coursework or degree preferred.
• 1+ year of collections experience in legal or financial environment preferred.

Wage & Compensation:

Estimated Wage Range: $18.00–$27.00/hour
(Determined by experience, skills, and compliance with wage laws.)

Reasonable Accommodation Disclaimer

The Law Offices of Gary A. Bemis APC is committed to providing reasonable accommodations to qualified individuals with disabilities. Individuals requiring accommodation in the application or interview process should contact Human Resources. Accommodations will be made in accordance with applicable federal and California law.

No Discrimination Policy

The Firm is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, California state, or local law.

At-Will Employment

Employment with the Law Offices of Gary A. Bemis APC is at-will. This means either the employee or the firm may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.