Customer Service Specialist

Description
Customer Account Specialist — US Energy Company (Schaumburg, IL)

Join a Team That Puts People First

US Energy is a privately owned and operated commercial energy broker that partners directly with leading natural gas and electricity suppliers across the country. Our mission is to help businesses navigate their energy options through education, consultation, and personalized service.

We’re proud to be a leader in our industry—not only for the results we deliver but for the exceptional customer service experience we provide to every client we work with.

We’re looking for motivated individuals with a passion for helping others and a background in customer service to join our growing team. If you enjoy connecting with people, solving problems, and working in a collaborative, energetic environment, this could be your next great opportunity.

Position: Customer Account Specialist

As a Customer Account Specialist, you’ll play a key role in ensuring our clients feel informed, supported, and confident in their energy choices. This is not your average customer service role—you'll gain exposure to multiple areas of the business, including sales, campaign management, and client retention.

Key Responsibilities:

• Build and maintain strong relationships with new and existing clients
• Provide personalized customer service and support throughout the sales cycle
• Educate clients on energy solutions and pricing options
• Prepare and present tailored proposals to businesses
• Support customer inquiries and resolve issues efficiently and professionally
• Manage accounts and client territories with attention to detail
• Maintain accurate daily data entry and documentation
• Conduct productive client and internal meetings
• Support client onboarding and follow-ups to ensure satisfaction

What You’ll Gain:

• A positive and people-first team culture
• Clear growth path—advance based on performance, not tenure
• Hands-on leadership development and coaching
• Daily workshops to sharpen communication and business skills
• Recognition and internal promotions based on effort and results
• Direct access to top business executives and strategic planning sessions
• The autonomy to take ownership of your success

Requirements
What We’re Looking For:

• A 4-year degree or relevant experience in customer service, sales, or management
• Outstanding interpersonal and communication skills
• A customer-first mindset with a solution-oriented approach
• A team player who brings positive energy and professionalism
• Strong organizational and problem-solving skills
• Willingness to commute to our Schaumburg, IL location
• Leadership or coaching experience is a plus

At US Energy, we believe great service starts with great people. If you’re ready to bring your customer service skills into a career where you can grow, be recognized, and truly make a difference for clients, we’d love to meet you.

Apply today and start building a career that matters