Sales Professional - Inside Sales

Accountable for serving client families by making at‑need cemetery arrangements, and selling pre‑need arrangements. The Family Service Counselor provides exemplary personalized service and plays an essential role in generating revenue for the cemetery while acting as the primary contact for families. Responsibilities Lead Generation: Prospect for a minimum of 1‑2 hours each day. Obtain referrals from families served by the location. Network and build community and civic relationships. Explain and present presentations to families served and referred families. Maintain and track activity levels to ensure productivity. Build relationships with families and respond to client inquiries in a timely, respectful, sensitive and professional manner. Connect with families through listening, honest communication and genuine concern. Develop an understanding of each family’s unique needs and offer solutions that provide value. Stay in touch with families to ensure satisfaction. Prepare for all appointments and perform all procedures with professionalism and attention to detail. Follow through on all customer problems and requests. Build trust‑based relationships to earn the right to ask for referrals. Earn the right to gain referrals and educate family members on the benefits of pre‑planning. Collaborate and team with funeral directors, location managers, and other members of funeral home and/or cemetery staff to provide seamless, high‑quality service. Thoroughly review previous services and contacts with families to support current needs or sales. Share family concerns with the rest of the SCI team. Minimum Requirements High school diploma or equivalent. 1‑2 years of college or an equivalent of education and experience. 1‑2 years of customer service or sales industry experience preferred. Licenses Current state/province issued driver’s license with an acceptable driving record. Insurance license if required by state/province law and as prescribed by each state board. Knowledge, Skills and Abilities Must be able to pass the Company’s internal presentation certification within thirty days of hire. Ability to work evenings and/or weekends as required. Ability to drive frequently. Ability to obtain and maintain an insurance license if required. Flexible hours with the possibility of working up to 12 hours in a day at times. Ability to treat others with empathy and respect. Knowledge of computers and some software. Customer service skills. Target Compensation Range $75,000 to $100,000 annually, based on a strong commission‑based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $16.90 per hour for all hours worked.) Benefits Medical, Dental, Vision Flexible Spending Accounts (health care and dependent care) Health Savings Account with Company Contribution Sick Leave Short‑Term Disability Long‑Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match Employee Assistance Program Equal Opportunity Employer Statement Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. #J-18808-Ljbffr Service Corporation International