Personal Lines Insurance Specialist - Client Servicing

Personal Lines Insurance Specialist – Client Servicing Location: Cleveland, Ohio (Hybrid/Remote within 175-mile radius) Work Type: Full-Time, Permanent Experience Required: 3–30 Years Compensation: USD 75,000 – 90,000 Benefits: 401(k) Match, Profit Sharing, Year-End Bonuses, Health Benefits Eligibility: Must be a U.S. Citizen Job Overview Seeking a High Net Worth (HNW) Personal Lines Account Manager to manage and service a portfolio of affluent clients’ property and casualty accounts across multiple U.S. states. The ideal candidate will deliver exceptional client service, maintain high-value personal lines portfolios, and ensure seamless coordination with producers, underwriters, and carrier partners. The position requires deep knowledge of high-value property, luxury vehicles, fine art, and other specialized coverage needs, along with the ability to navigate complex risk exposures and provide strategic coverage recommendations. Key Responsibilities Manage and service assigned book of business for high-net-worth personal lines clients. Utilize Applied EPIC (or similar AMS) for processing client requests (evidence of insurance, ID cards, policy changes). Ensure prompt and accurate client responses within 24 hours. Quote new and renewal business with various carrier partners via comparative rater tools. Prepare detailed proposals, summaries of coverage, and renewal presentations. Collaborate closely with Producers/Sales Agents to retain and grow the existing client base. Maintain high standards of documentation, accuracy, and compliance across all client records. Provide proactive risk management and insurance advisory support. Develop and maintain strong relationships with carrier underwriters (Chubb, AIG, PURE, Cincinnati, etc.). Manage multiple policies and scheduled items across luxury homes, collections, and vehicles. Must-Have Qualifications 3–5 years of experience managing personal lines accounts (5+ preferred). Proven ability to provide exceptional client service for high-value clients. Active Ohio Property & Casualty Insurance License required. Experience with agency management systems (Applied TAM, Applied EPIC, or AMS 360). Background handling HNW clients ($20,000+ premium accounts). Strong technical understanding of coverage forms, endorsements, floaters, and umbrella policies. Excellent written, verbal, and interpersonal communication skills. Valid U.S. driver’s license. High School Diploma/GED required; Associate’s or Bachelor’s degree preferred. Nice-to-Have Qualifications Experience managing multi-state accounts (especially coastal regions such as FL or CA). Knowledge of luxury property, fine art, jewelry, yacht, or exotic vehicle insurance. Understanding of risk exposures: fire, flood, earthquake, water damage, and liability. Familiarity with estate and trust-owned property coverage structures. Strong organizational and time-management skills with ability to meet tight deadlines. Self-motivated, proactive, and solutions-driven mindset. Ability to work independently while collaborating with team members and external partners. -savvy with strong proficiency in Microsoft Office Suite and online quoting tools. #J-18808-Ljbffr