Director of Housekeeping

Job Description

Job Description

Hotel Name: The Bostonian Hotel Boston

Location: Onsite – Boston, MA

Salary Range: Up to $80,000

Join the Team at The Bostonian

At The Bostonian, hospitality is more than a service—it’s an experience shaped by history, character, and genuine connection. From the moment guests arrive, every interaction is an opportunity to create something memorable in the heart of one of America’s most iconic cities.

About The Bostonian

Situated in Boston’s historic North End—steps from Faneuil Hall, Quincy Market, and the Freedom Trail—The Bostonian offers a distinctive full-service hotel experience in one of the city’s most vibrant and culturally rich neighborhoods.

With thoughtfully designed guest rooms, flexible meeting and event spaces, and a location at the center of it all, the hotel serves a diverse mix of leisure travelers, business guests, and group events. Surrounded by some of the city’s most celebrated dining, history, and attractions, The Bostonian provides guests with an authentic Boston experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams."

About the Role: Director of Housekeeping

As our Director of Housekeeping you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results."

Your Impact :

You will shape the vision, strategy, and culture of the hotel—driving performance, developing talent, and ensuring operational excellence. Your leadership will bring our values to life at scale, creating an environment where innovation thrives and results are delivered.

What You’ll Be Doing

Leadership & Ownership

• Drive departmental performance through strategic planning, forecasting, and execution
• Lead with an entrepreneurial mindset, taking full ownership of cleanliness standards, labor efficiency, and guest satisfaction outcomes
• Build and sustain a high-performing, engaged housekeeping team aligned with company culture
• Partner with Rooms Division leadership to align on operational goals and service delivery

Operations & Execution

• Oversee all housekeeping operations, ensuring efficiency, productivity, and adherence to brand standards
• Manage labor, budgets, inventory, and cost controls to meet financial targets
• Implement systems, processes, and training that drive consistency and operational excellence
• Identify opportunities for innovation and continuous improvement across housekeeping and laundry operations

Guest Experience

• Champion a culture of service excellence with a passion for hospitality
• Ensure all guest rooms and public spaces consistently meet or exceed cleanliness and presentation standards
• Anticipate guest needs and respond with urgency and a solutions-first mindset
• Create memorable, detail-driven experiences that elevate guest satisfaction scores

Team Collaboration

• Collaborate cross-functionally with Front Office, Engineering, and Food & Beverage teams to deliver seamless operations
• Communicate effectively with leadership and team members to align priorities and expectations
• Foster a positive, respectful, and accountable team environment

People Leadership

• Lead, coach, and develop housekeeping leaders and employees
• Provide clear direction, performance feedback, and recognition
• Drive engagement, retention, and succession planning within the department
• Support recruitment, onboarding, and training initiatives

Compliance & Standards

• Ensure compliance with all company policies, safety standards, and cleanliness protocols
• Maintain accuracy in reporting, inspections, and documentation
• Uphold OSHA standards, chemical handling procedures, and overall workplace safety

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail

Leadership Requirements

• Proven leadership experience in housekeeping or rooms division within hospitality
• Strong ability to drive performance, accountability, and team engagement
• Excellent decision-making, problem-solving, and organizational skills
• Experience managing budgets, labor costs, and departmental goals
• Ability to lead through change, openings, or operational transitions

Technical Requirements

• Strong knowledge of housekeeping operations, laundry processes, and inventory control
• Experience with property management systems; Opera PMS preferred
• Familiarity with housekeeping systems (e.g., room tracking/inspection tools)
• Strong understanding of cleanliness standards, inspections, and quality assurance programs

Education & Experience

• High school diploma or equivalent required
• Bachelor’s degree in hospitality management or related field preferred
• Equivalent combination of education and experience will be considered
• Union Environment - Experience preferred
• Spanish-speaking preferred

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote well-being and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)
• Benefits eligibility and offerings are subject to plan terms and company policy.

At Millennium Hotels & Resorts , you’re not just taking a job—you’re joining a team passionate about hospitality, growth, and creating memorable experiences .

Whether you’re behind the scenes or on the front line, your work makes an impact. If you’re ready to learn, grow, and be part of something meaningful, we’d love to meet you.