Housekeeping Lead

Job Description:

Position Summary:

The Housekeeper Lead performs housekeeping and cleaning activities within well established guidelines and assigned areas. Must maintain all areas of the facility in a clean and orderly fashion while using safe work practices and correct body mechanics in accordance to established procedures as well as state regulations. A secondary, but equally important aspect of this position is to treat all members of the Orchard Cove community with respect and caring at all times.

The Housekeeper Lead will be a backup in absence of the Housekeeping Manager. Parts of this role includes, but is not limited to attending meetings with residents and families, oversight of quality, supervision of staff and assisting in many other areas of Orchard Cove. The Lead ensures that the entire facility or any area assigned is maintained in a clean and sanitary condition by performing daily cleaning, room and floor care, moving, and other tasks assigned to provide for a safe and efficient quality of care and welfare of the residents, staff, and visitors in a healthful environment. He/she also ensures that good housekeeping services are performed in every department, common area, or assigned area and meets all expectations, requirements, and acceptable cleaning practices.

The Housekeeping Lead is responsible to respond to requests/calls/emergencies from the front desk, skill nursing floor and enhance living floor. Informs Nursing when appropriate of any observed needs of the residents.

Core Competencies:

• Demonstrates a strong commitment to the philosophy and goals of the mission of Hebrew Senior Life and recognize resident/patient dignity and choice in aspects of daily life.
• Responsible to train new staff and/or assign experienced staff to provide training.
• Act as a backup in the absence of the Housekeeping Manager
• Assist manager/supervisor with ensuring that staff have completed their assignments.
• Assist other associates as necessary or directed.
• Communicates issues/concerns to leadership that may require quality monitoring
• Follows all policies, procedures and culture set forth by the organization
• Able to accomplish all responsibilities without supervision/assistance after the training period is completed
• Must have excellent communication skills
  • Ability to easily interact with residents and families
  • Demonstrate to residents and their families that you are “emotionally” present by listening attentively and attending to concerns/needs.
  • Communicates with residents/families/visitors/staff in a calm, sensitive, and supportive manner that conveys respect, caring and sensitivity.
  • Listens and respects others’ opinions.
  • Responsible for communicating and responding to issues and problems within the household in a timely and efficient manner
• Demonstrates knowledge and efficient use of cleaning techniques, equipment and tools
• Capable of finishing the daily schedule in the time allotted
• Demonstrates attention to detail and thoroughness
• Acts in a manner outside the traditional “role” as needed in order to meet residents’/patients’ needs
• Excellent professional customer service and communication skills and the ability to listen and follow oral instructions
• Maintain confidentiality and privacy of the residents
• Contributes to the development of a culture of caring
• Shows flexibility to meet the needs of the residents and staff
• Displays integrity, honesty and good work ethic
• Pays attention to own and others safety while using equipment and supplies
• Ability to follow oral and written instructions.

Position Responsibilities:

• Clean patient rooms, offices and waiting areas using cleaning chemicals and disinfectants
• Clean and sanitize floors, equipment and furniture according to infection-control policies
• Maintain cleanliness of Public areas, which includes rest rooms, Activity areas, common rooms and corridors
• Operate various types of cleaning equipment
• Handle and dispose of waste using standard procedures
• Clean mattresses and beds according to established procedures
• Collect dirty laundry from patient areas and place in designated locations
• Distribute clean linen and gowns
• Maintains equipment, tools and Housekeeping areas in a clean, orderly and safe condition
• Responds to emergencies, special needs and spills as required or directed
• Trash removal and Vacuum
• Following safety and infection control procedures
• Restocking of paper and soap supplies
• Dusting
• Other housekeeping related tasks as assigned SNF & ALU floors

Qualifications:

• High school diploma a plus
• Five years housekeeping experience preferred in a healthcare facility
• Command of English preferred
• Knowledge of infection control policies
• Knowledge of equipment performance

Working Conditions and Physical Demands:

• Prolonged periods of walking and/or standing. Also requires bending, stooping, reaching and moving light furniture
• Needs ability to lift up to 50 pounds. If more than 35 pounds a hand truck must be used
• Exposure to chemicals on a constant basis requiring special clothing (PPE), or safety equipment
• The individual spends over 95% of his/her time in an air-conditioned environment with varying exposure to noise. There is protection from weather conditions
• Interacts with residents, family members and other staff under all conditions and circumstances
• Exposure to medical waste and occasionally unsanitary conditions, unpleasant odors, and hazardous (concentrated) chemicals
• Ability to push/pull a housekeeping cart, mop and bucket, vacuum, use of floor equipment, climbing ladder to 6/8 feet

Remote Type:

Salary Range: