CRM Operations Assistant (Entry-Level)

Nova Ukraine is an international nonprofit delivering strategic humanitarian initiatives in partnership with trusted teams across Ukraine. Since 2014, we’ve directed over $120 million toward aid for war-affected communities, healthcare, education, infrastructure, and civil society development. At Nova Ukraine, we turn aid into impact. We strengthen civil society and support high-impact initiatives that change lives — and we’re looking for people ready to make a meaningful impact alongside us.

The CRM Operations Assistant supports the day-to-day management and integrity of the organization’s CRM system. This entry-level role focuses on data accuracy, gift processing, reporting support, and internal user assistance to ensure reliable donor and stakeholder information.

What’s In It for You?

• Real Impact on Mission – Your work directly contributes to the effectiveness of humanitarian initiatives and donor operations.
• Professional Growth – Gain practical experience in development, operations, and CRM management.
• Portfolio & CV Enhancement – Build experience in nonprofit data management, analytics, and organizational processes that highlight your skills for future growth.

What We’re Looking For:

• ✔ Associate or bachelor’s degree (or equivalent experience)
• ✔ Strong attention to detail and analytical mindset
• ✔ Proficiency in Excel and familiarity with data imports/exports
• ✔ Excellent organizational and collaborative skills
• ✔ Strong communication abilities
• ✔ Detail-oriented, organized, and able to work effectively in a team

What you will do:

Key Responsibilities

Data Management

• Enter, update, and maintain constituent and donor records
• Process gifts and pledges accurately and in a timely manner
• Conduct data audits and resolve duplicate or incomplete records

Reporting Support

• Generate standard reports for fundraising and leadership
• Prepare lists for campaigns, mailings, and events
• Support data needs for appeals and donor communications

System Support

• Provide basic CRM support to staff
• Assist with documentation and system updates
• Support data imports and cleanup projects

Compliance

• Ensure accurate gift coding and policy adherence
• Support reconciliation with finance systems

Mail Pick-Up & Checks Processing

• Perform daily mail pickup from two locations (Palo Alto and San Jose)
• Deposit checks at the bank in a timely manner
• Scan received mail and maintain organized digital records
• Provide regular reports on received and deposited donations

Would be a plus:

• ✔ Experience with CRM systems (e.g., Salesforce, Raiser’s Edge, Bloomerang, HubSpot) preferred
• ✔ Nonprofit or fundraising experience is a plus

Working Conditions:

• ✔ Full-time, remote position
• ✔ Location: preferably based in the San Francisco Bay Area
• ✔ Reports to: CRM Manager / Director of Development Operations

We will be happy to receive your CV and consider your candidacy. Your personal contribution will make a huge difference in achieving our goals and mission. Join us to change the world for the better together.