Customer Service Representative (Hybrid)

Customer Service Representative (Hybrid)

Job Title: Customer Service Representative (Hybrid)

Location: Nashville, TN

Schedule: MondayFriday, 7:00am4:00pm, Hybrid (in-office 3 days per week)

Max Pay Rate: $25/hr

Summary: Interact with customers to provide information about products and services, resolve inquiries and complaints, and ensure a high level of satisfaction. This position is not a call center role, but a professional office environment requiring strong communication abilities, technical skills, professionalism, and customer service expertise.

Education & Experience:

• High School Diploma or GED required
• 23 years customer service-related experience required
• Experience in a professional office setting preferred

Top 3 Skills:

1. Technical Skills
2. Data Entry
3. Professional Skills

Responsibilities:

• Handle inbound calls, email correspondence, and provide information about products and services
• Manage data entry tasks and document customer interactions accurately
• Coordinate international shipping and logistics support; create manifests
• Conduct credit analysis
• Approve resolutions for customer service or billing complaints (exchanges, refunds, billing adjustments)
• Serve as an escalation point for clients/customers
• Approve referral of unresolved customer issues to appropriate departments
• Review, monitor, and audit records of customer interactions and transactions
• Solicit sale of new or additional products/services
• Obtain and examine information to assess the validity of complaints and determine possible causes
• Maintain professionalism at all times in a collaborative office environment

Skills & Qualifications:

• Strong verbal and written communication skills
• Attention to detail and ability to manage time independently
• Accurate documentation and record-keeping
• Excellent customer service and interpersonal skills
• Leadership and mentoring ability for providing support and constructive performance feedback
• Proficiency in Microsoft Word, PowerPoint, and other computer applications

Additional Notes: This hybrid role requires working in the office three days per week. Professionalism, strong communication abilities, customer service, attention to detail, and soft skills are essential selection criteria.