Customer Success Account Executive

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Account Executive based in United States.

This role is focused on growing and strengthening relationships with enterprise customers in the DevOps and software space. You will manage strategic accounts, identify expansion and renewal opportunities, and build trusted relationships with technical and executive-level stakeholders. The position combines consultative selling, account management, pipeline development, and strategic territory planning. You will work closely with Customer Success and Sales leadership to uncover new opportunities and drive customer adoption. Success will require strong commercial judgment, disciplined opportunity management, and the ability to navigate complex sales cycles. This is an opportunity to contribute to a high-growth, collaborative environment while working with innovative technologies and large enterprise organizations.

Accountabilities:

• Create and manage pipeline opportunities across a portfolio of existing enterprise customers.
• Develop and execute territory plans aligned with customer priorities and revenue objectives.
• Own opportunities throughout the sales process, from initial identification and qualification through negotiation and close.
• Build and maintain strong relationships with technical leaders, executives, and C-suite stakeholders within Fortune 500 organizations.
• Drive expansion and renewal contracts by identifying customer needs and demonstrating additional value.
• Partner with Customer Success teams to increase customer adoption and uncover expansion opportunities.
• Maintain accurate customer, pipeline, and deal information in HubSpot.
• Provide reliable revenue forecasts and consistently work toward assigned quota targets.
• Collaborate with Sales leadership on territory strategy, account priorities, and go-to-market plans.
• Take ownership of customer opportunities while proactively identifying new ways to create value and accelerate growth.

Requirements:

• At least 5 years of experience in software sales.
• Demonstrated success managing complex, multi-stakeholder sales cycles.
• Proven track record of consistently achieving or exceeding sales targets.
• Experience managing opportunities involving disruptive, transformative, or technically complex software solutions.
• Strong history of developing relationships with VP-level and C-suite decision-makers.
• Excellent written and verbal communication skills, with the ability to influence both technical and executive audiences.
• Strong ownership, adaptability, growth mindset, and willingness to navigate challenging conversations.
• Ability to work creatively and proactively in an environment characterized by change and ambiguity.
• HubSpot experience is a plus.
• Experience selling DevOps solutions and/or open-source products is a plus.
• Bachelor’s degree or equivalent professional experience.

Benefits:

• Remote-first work environment with opportunities for company-wide in-person gatherings.
• Home office allowance for remote employees.
• Meaningful equity participation.
• Comprehensive health, vision, and dental benefits, depending on country.
• Generous paid time off and paid holidays.
• 401(k) program.
• Transparent, collaborative, and entrepreneurial work culture.
• Opportunities for professional growth and internal career advancement.
• Exposure to innovative technologies and opportunities to learn from experienced professionals.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.