Operations Analyst

Job Description

Job Description

We are seeking a curious, analytical, and results-driven Operations Analyst to join our team. In this role, you will be a pivotal team member in identifying opportunities, shaping strategies, and driving innovation. If you have experience in analytical techniques, process improvement, and uncovering actionable insights from data, we'd love to hear from you. This role goes beyond technical skills, requiring a passion for solving business problems and making a tangible impact.

Are you a fit?

If you're someone who thrives in a fast-paced environment, loves solving business challenges with data, and is motivated by uncovering new opportunities, you'll fit right in. This role is perfect for someone who blends technical know-how with strategic thinking and has a passion for using data to drive results.

Additional Responsibilities

• Data Analysis and Preparation: Analyze large volumes of customer behavior data to identify trends, patterns, and opportunities for business growth. Aggregate, transform, and ensure the cleanliness and structure of datasets for analysis.
• Reporting and Monitoring: Develop and maintain reporting frameworks to track and monitor activity within different sectors of Care and Operations. Design dashboards and visualizations to effectively communicate insights and trends, enabling quick and informed decision-making by stakeholders. Monitor KPIs and highlight key variances or performance shifts.
• Operational Efficiency: Leverage data to identify inefficiencies and streamline processes. Drive automation initiatives that reduce manual effort, minimize errors, and enhance overall business performance.
• Collaboration: Act as an internal consultant, working cross-functionally with Care, IT, Sales, Finance, and Marketing teams to leverage data, informing and shaping business strategy. Partner closely with stakeholders to understand their objectives and challenges, providing tailored insights and solutions. Go beyond delivering data and reporting by engaging with teams to identify opportunities, address pain points, and drive impactful, data-informed decisions.

Experience

• Bachelor's degree in Business Analytics, Economics, Engineering, Statistics, or a related field.
• 0-2 years of experience in data analysis, or a related field, with ability to connect insights to business outcomes.
• Proficiency in analytical tools such as Excel, SQL, and Tableau/Power BI.
• Proven experience in data storytelling and communicating complex findings to non-technical stakeholders.
• Strong business acumen with the ability to think strategically about the implications of data insights.
• A proactive mindset and relentless curiosity to explore and solve open-ended business problems.
• Exceptional time management and organizational skills, with the ability to handle multiple priorities.

Preferred Experience

• Experience with Power Automate and Selenium.
• Strong knowledge of forecasting, budgeting, and statistical modeling techniques.
• Industry knowledge in energy, utilities, or a competitive service-based market.

Location Requirements

Atlanta, GA or Gainesville, FL

Physical Requirements

Sitting: Ability to sit for extended periods at a desk or workstation while performing computer-based tasks, conducting meetings, and collaborating with colleagues.

Standing and Walking: Ability to stand and walk within the office environment, such as when attending meetings, interacting with colleagues or external stakeholders, or visiting different departments.

Lifting and Carrying: Ability to lift and carry material, files, or equipment weighing up to 20 pounds, such as when organizing documents or setting up for meetings.

Pay range is commensurate with education, experience, specialized skills or certifications, etc.

Gas South Base Pay Range

$76,000—$79,000 USD

Our Purpose and Culture

At Gas South, we approach each day knowing we have an opportunity to make a difference in people's lives. That means helping our customers save money with everyday low rates and treating them with dignity, honesty and respect. It means supporting our employees in their personal and professional lives, and it means we want to make sure our success directly benefits the communities we serve by giving back 5% of profits to support children in need. Through partnerships with non-profits like United Way, Salvation Army, Junior Achievement, Bert's Big Adventure and many others, we're proud to help make a difference. At Gas South our employees bring their boldest ideas and most authentic selves to work, no matter their title, position or background. We understand that our people are our most valuable assets. So, we treat them that way, with competitive benefits, flexible schedule options, and a fun, casual atmosphere.

Gas South affirms that it is an Equal Opportunity Employer whose actions and practices are consistent with fair employment. In this regard, Gas South will not discriminate against any employee or applicant with regard to race, color, religion, sex, age, national origin, disability, pregnancy, childbirth or related medical conditions, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, training, promotion, lay-offs, transfers, leave of absence, compensation and termination.

Benefits for full-time employees include:

• Full medical, dental, and vision coverage
• Employer-paid life and disability coverage
• Annual employer contributions of up to 12.5% to your 401k
• Remote work options available based on business needs
• Annual performance incentive is a % of annual benchmark based on position level
• Paid four-week sabbatical every five years
• Opportunities to volunteer in the community
• Education assistance up to $5250 per year