Service Manager - Topsham, ME

2 Union Park Road, Topsham, ME 04086, USA Job Description Posted Monday, March 16, 2026 at 4:00 AM TITLE: Service Manager

GENERAL SUMMARY:

The Service Manager is an inspirational leader who lives VIP’s mission to earn automotive customers for life by setting expectations that enable VIP team members to deliver an exceptional customer experience. This role fulfills VIP’s vision that all VIP professionals love their jobs because they are appreciated, well‑prepared, enjoy serving others, and find personal success as a member of the VIP family. The Service Manager creates a working environment aligned with VIP’s team culture, attracting and recognizing high‑performing professionals, encouraging engagement and fostering personal growth while maintaining a safe workplace and ensuring compliance with all policies and regulations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Workplace safety Make sure safety is priority #1. Follow all safety policies, complete safety‑related training, lock out unsafe equipment, and report unsafe conditions to management. Team Building – Build an extraordinary team that delivers a superior customer experience Hire the best associates in the area. Develop a superior team: Ensure all associates complete required LMS training. Ensure all vendors’ training is completed. Make sure all associates are T.I.A basic automotive service certified. Provide structured coaching and career path discussions. Sign up associates for ASE certifications and provide study material. Schedule the team to meet customer needs during all hours of operation. Communicate with the team throughout the day (daily huddles, bi‑monthly store meetings). Monitor e‑mail for customer appointments and communicate promptly. Train, support and deliver the 5 for 5 process to educate customers about their vehicle’s conditions. Control dispatching and assignment of work orders to technicians using the first‑available‑technician guideline. Attend off‑site meetings and training sessions as needed. Facility and Equipment Maintenance Maintain satisfactory appearance and condition of facility, equipment, and security codes. Prepare location, service desk, and equipment each day and secure vehicle at close of business. Ensure the service department stays clean throughout the business day. Inspect customer waiting area and parking lot for cleanliness daily. Enter any facility or equipment issues into the database. Procedural Compliance – Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations. Additional Responsibilities – Perform other functions as required, communicate with other management levels, and serve as policy administrator.

PERFORMANCE MEASUREMENT:

Achieve all targeted performance levels as outlined by leadership through various reports.

STANDARD MANAGEMENT WORK WEEK:

Schedule: 5‑day work week with minimum 50 hours per week. Attendance: Arrive before shift start, ready to perform duties, work all scheduled hours.

REQUIRED QUALIFICATIONS:

Knowledge, Skills, and Abilities Strong people‑management, motivational, supportive, assertive, and decisive leadership skills. Excellent verbal and written communication. Sound business sense with ability to analyze, prioritize, identify and implement solutions. Strong organization and time‑management skills. Comprehensive understanding of automotive servicing and the industry. Minimum Educational and/or Experience Level Two years related experience in automotive service management. Completion of a two‑year college or technical school program (recommended). Or an equivalent combination of education and experience. Proven results, Certificates, Licenses, and/or Registrations Current, valid driver’s license issued in state of residence. ASE Certification P2 – Parts Specialist (recommended). ASE Certification G1 – Maintenance and light repair (recommended). State Inspection License required (where applicable).

ESSENTIAL JOB FUNCTIONS

Other duties may be assigned. The work environment is described below and is representative of the environment encountered while performing essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

PHYSICAL DEMANDS

Essential physical activity requirements and permissible time fractions: Reaching, standing, pushing/pulling, walking, climbing, kneeling, and lifting up to 21 lbs. Protective eyewear or back support belts must be worn as appropriate. Vision requirements include clear close vision at 20 inches or less, distant vision at 20 feet or more, color vision, peripheral vision, depth perception, and ability to adjust focus. Protected location: Indoor service department (approximately 800‑2500 sq. ft.) with occasional exposure to weather, chemicals, and noise up to 110 decibels. #J-18808-Ljbffr Vipauto