Customer Service Specialist

Customer Service Representative

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: The Customer Service Specialist serves as a key liaison between DHL Supply Chain and the customer, ensuring operational excellence, inventory accuracy, and customer satisfaction across the account. This role is primarily office-based but may require time in the warehouse to investigate and resolve inventory discrepancies and operational issues. Responsibilities include inventory reconciliation, cycle count management, physical inventory oversight, customer communication, and support of continuous improvement initiatives.

Position: Customer Service Representative

Shift: Monday – Friday 8:00 AM – 5:00 PM

Annual Salary: $50,752 (Equivalent to $24.40 per hour)

Classification: Salaried Non-Exempt (Eligible for Overtime)

Required Qualifications: Inventory Management and Operations; Primary point of contact with customer in regards to operational performance; Communicate operational actions, results, improvements, and initiatives between customer and leadership teams, ensure customer requirements, service expectations, and contractual obligations are clearly understood and executed; Investigate and resolve inventory discrepancies to maintain inventory accuracy; Manage monthly inventory reconciliation between DHL systems and customer systems; Follow up on inventory-related issues within warehouse operations as needed.

Preferred Qualifications: SAP Experience is a plus; Experience in supply chain, logistics, distribution, or warehouse operations; Proficiency with Microsoft Office applications, including Excel; Ability to analyze data, identify trends, and resolve operational issues; Experience in inventory management, inventory reconciliation, cycle counting, and physical inventory processes; Knowledge of inventory control systems and customer-facing operational processes.

Role Purpose:

To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.

Key Accountabilities:

Customer

• Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
• Communication of operational actions, results, and initiatives to/from customer, to/from site
• Assist Business Development Manager with account growth strategy
• Create/Ensure customer contract requirements are clear, correct and executable

Process

• Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
• Establish and monitor customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP's, etc.)
• Champion continuous improvement process initiatives across customer sites
• Ensure the transfer of best practices across customer sites
• Execution of on-site customer projects/strategic initiative(s) as assigned by management

Required Education and Experience:

• High School Diploma, required
• Bachelor's Degree, preferred
• 1-2 years in an administrative or similar role, required
• 2 years of logistics industry experience, preferred

Our organization is an equal opportunity employer.