Remote Legal Case Manager - Elite Client Service

We are seeking a highly organized and client-focused Legal Case Manager to join a professional services team dedicated to delivering exceptional client experiences. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with clients, and can manage multiple priorities while maintaining accuracy and professionalism. Duties / Tasks to Perform Answer incoming phone calls professionally and ensure clients feel welcomed and valued. Route calls and messages to the appropriate team members following established procedures. Conduct client intake and collect essential client information. Manage calendars and schedule appointments for clients and prospective clients. Follow up with clients to confirm appointments and provide updates on pending matters. Collect and verify completed questionnaires, intake forms, and other required documentation. Contact clients to obtain additional information needed to move matters forward. Enter and maintain accurate client information in the firm's software and databases. Update client records with communications, case progress, and ensure compliance with internal standards. Prepare software-generated legal documents and organize digital files according to established procedures. Review documents for formatting, pagination, headers, footers, and final quality before distribution. Provide clients with secure access to their online client portal. Participate in weekly team meetings and prepare status reports. Assist with organizing and prioritizing daily and weekly workloads. Coordinate client signing ceremonies, including scheduling notaries and witnesses for both in-person and virtual appointments. Prepare standard client correspondence, including engagement letters, requests for information, non-engagement letters, and closing letters. Perform additional administrative and client service duties as assigned. Minimum of 3 years of experience in administrative positions for Legal Environments in U.S Customer service, hospitality, or marketing experience is considered an asset. Excellent verbal and written communication skills. Friendly, professional, energetic, and client-focused demeanor. Strong organizational and time management skills with the ability to handle multiple deadlines. High attention to detail and commitment to accuracy. Ability to work independently while collaborating effectively with a team. Strong computer skills with the ability to quickly learn new software platforms. Excellent problem-solving abilities with a proactive, solution-oriented mindset. Professionalism, integrity, and a commitment to delivering exceptional client service. Schedule: Monday through Friday | 8:00 AM – 5:00 PM EST Competitive pay in US Dollars. You'll get to work with some amazing, respected business professionals. We really value and encourage input from our team members. We offer different payment methods (Zelle, Face Bank, Binance) You'll get paid every two weeks. Birthday and work anniversary celebrations. Alliances with many brands grant extra benefits to freelancers. Weekly recreation dynamics that foster a healthy work environment. Before You Apply, Please Read: At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear: ⏰ These are professional roles with set schedules defined by the client. Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration. KPIs and goals matter. Your performance will be measured to ensure alignment with client expectations and project objectives. Training may be required. You might need to complete training to fully understand your role, tools, and client processes. Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships. Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role. #J-18808-Ljbffr Freelance Latin America