General Manager

General Manager Opportunity At Squeeze MassageWe're Squeeze Massage, a feel-good company! Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team member experience. We are focused on the human side of business, and we work to foster an inclusive environment, where everyone can shine bright. It's so important that we've made it our company mission to be the best part of our guests' and team members' day.Our revolutionary app-based booking and payment platform makes scheduling, paying, tipping, and rating easy, Squeezy. Similar to Postmates and Uber, after a Squeeze massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post-massage. Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to sound, all in a beautifully designed space. It's a completely fresh approach to a way better massage experience.The PerksCompetitive salary with bonus potentialHealth benefits (including vision & dental)Paid sick leave2-weeks paid vacation1 free Mid Squeeze (50-minute massage) a monthOpportunities for annual raisesA revolutionary, feel-good culture (including branded swag and points from peers redeemable for gift cards)Quarterly paid training: we bring in an outside speaker to train on everything from mindfulness meditation to personal finance, all in the interest of helping our team members growAt Squeeze, all add-ons are complimentary. That means no quotas or upselling!Growth opportunitiesTeam-building offsitesAbout YouYou are an experienced, business-savvy and people-oriented General Manager with 5-10 years working in high-volume retail service businesses.You prioritize over-the-top, first-class guest service as well as driving a bottom line.You create a motivational environment where your team is passionate about delivering an amazing guest experience, each and every time.Words that describe your management style include: entrepreneurial, analytical, coach, empathetic.You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.You can't help but grow and are constantly striving to be your best self, and you're excited to leap into a rewarding adventure with Squeeze.Your Responsibilities At SqueezeDemonstrate and embody The Feels, our five core valuesFoster meaningful, positive relationships with your team and guestsManage day-to-day shop operations, including management of Maitre D's and Massage TherapistsRecruit, interview, onboard, and retain a best-in-class shop teamBuild and maintain staff schedulesProvide consistent, transparent feedback to your team to ensure Squeeze standards are upheld at all timesDevelop and maintain relationships with local massage therapy schools, professional associations, and local businesses in your communityExecute operations, HR, and local marketing objectivesManage timekeeping and payroll reporting for your staffResolve employee relations and guest issues, while also maintaining culture and moraleManage inventory and minimize shrinkExperience Requirements5-10 years in retail, preferably hospitality or service-related experienceExperienced in operating a fast-paced, high-volume environmentPreviously managed a minimum of 15 direct reportsAdvanced expertise in recruiting, onboarding, and developing a teamInventory management and scheduling expertiseMust be available to work Wednesday-Sunday weeklyProven track record in building consistent, recurring retail business, and delivering an exceptional guest experienceEnough from us though, let our team tell you why Squeeze is a 5-star employer on Glassdoor and why 96% of our team would recommend us as a great place to work :"Leadership here is fantastic. I rave about it to people. If you have a concern, you feel listened to, if you need help, you get help." - Alex"The space is amazing. They definitely thought of everything to make our jobs easier. I also love the flexible shifts." - Caitlyn"I think it's wonderful that a company in our industry is offering health benefits, sick pay, vacation, free massages. Those are all things you don't find anywhere else." - Paulina"We have this thing called 'Pats on the Back,' which lets us reward our teammates with points they can redeem for gift cards or donate to charity. It's a feel-good culture." - ClintonWe are building an industry-leading business with 12 locations in development across the country. Squeeze General Managers are at the heart of the Squeeze brand. If you want to be involved in growing and shaping a new, innovative organization with ongoing career opportunities, then we'd love you to be part of our team and an exciting future.