General Manager

Job Details

GENERAL MANAGER 
Full Time

The Butcher’s Daughter is a busy, fast paced and vibrant plant forward parisian style restaurant & all day cafe located in the heart of vibrant West Hollywood on Melrose Ave. We are home to locals, and a destination to travelers – and strive to create an environment & lifestyle that is welcoming to all. We are looking for general manager to join our team, who is enthusiastic about the restaurant industry and is looking to establish themselves and their team even more in this ever growing neighborhood. 

ABOUT THE ROLE:
The General Manager plays a key leadership role in the organization, and owns all operations under this roof for both front and back of house. The General Manager is responsible for ensuring an exceptional guest experience throughout every shift. This role involves a hands-on approach to service, supporting and coaching the FOH team, and making sure the space is guest-ready each day. Candidates should be comfortable owning all aspects of operations and service, which may include long hours on your feet, lifting and moving heavy items, and working closely with the culinary team. You’ll set the tone for hospitality, pace, and flow—and help bring our sunny, stylish energy to life.

Financial Responsibilities:

• Strong knowledge of operations including food, beverage, staff supervision, safety, and guest experience.
• P&L Oversight, driving revenue initiatives, and cost containment plans
• Capable of controlling day to day operations including scheduling, labor, ordering, inventory, and staff development.
• Experience troubleshooting and reviewing inventory.
• Experience writing schedules, training, and developing staff.
• Understands and can work within budgets and targeted goals set forth by the company.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, operating supplies, utilities, and labor.
• Can oversee that all financial paperwork is completed accurately and on time – this includes invoicing, payroll (and other personnel paperwork) and reporting.
• Ensures that all proper procedures and security are in place to protect employees, guests, and business assets.

Operational Responsibilities

• Is a quick learner, critical thinker, and natural problem solver.
• Is passionate about food, beverage, and people!
• Is invested in growing the restaurant as if it’s your own and will train staff to The Butcher’s Daughter standards and best practices and beyond.
• Manage shifts – which include daily decision making, scheduling, planning.
• Investigate and resolve any type of complaint coming from staff or guest associated with quality, safety, and procedures.
• Works quickly and responds in a timely manner to emails and completes tasks on time.
• Are hands on and creative, and helps plan marketing, advertising, and special events for the restaurant.
• Can maintain and enforce proper time-keeping procedures and policies.
• Keeps the Regional Manager, Chef de Cuisine, Culinary Director and COO fully informed of all issues and takes prompt corrective action when necessary or sends suggestions of alternative courses.

Team & People Responsibilities

• Responsible for upkeep, replying and management of the West coast locations for Momo’s guest review platform. Helps to manage and increase visibility on responses and maintain high review rankings
• Provides direction to employees regarding operations and procedures.
• Interview hourly employees - hires, conducts orientations, develops, and terminates when necessary.
• Establish performance reviews and clearly layout expectations on a daily basis.
• Communicates in a clearly and effectively.
• Has a working knowledge of IT - Toast, Excel, R365, reservations platforms, and other restaurant technology systems.
• Is self- disciplined and possesses natural leadership.
• Pleasant and polite, professional, and presentable.

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts