Restaurant Office Administrator

Restaurant Office AdministratorCompensation range for this role is $44,000-$54,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.As a Restaurant Office Administrator at Cooper’s Hawk, you’ll play a key role in supporting both the front and back of house through a wide range of administrative, financial, and event-related responsibilities. In partnership with the General Manager and Restaurant Support Center, you’ll ensure smooth office operations, accurate financial processes, and exceptional private event coordination. Your attention to detail and commitment to hospitality will help create a seamless experience for both Team Members and Guests.What You Will Get50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private EventsMonthly Complimentary Wine Tasting for TwoMedical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program401(k) with Company MatchSupplemental Health Coverage (Voluntary Accident, Hospital Indemnity and Critical Illness)Health & Flexible Savings Accounts- Health and Dependent CareLong-Term Disability; Voluntary Short-Term DisabilityBasic Life and AD&D Insurance (with option to purchase additional coverage)Paid Parental LeavePaid Time OffAccess to Team Member Relief ProgramEmployee Assistance Program, providing mental health, legal and financial counseling“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and servicesTeam Member Rewards, Tenure Recognition and Referral BonusesLuxury Car Incentive for Team Member Development for General Managers and Executive Kitchen ManagersAnnual Destination Conference for General Managers and Executive Kitchen ManagersCareer Development OpportunitiesHow You Will SucceedPeople Developer: Centered on growth, mentorship and creating career pathways for all.Support Team Members by answering payroll, benefits, and policy questions while assisting with recruiting and onboarding processes.Assist with screening applications and processing employment paperworkTrain and support the Office Assistant to act as a weekend/vacation backupRepresent Cooper’s Hawk values and create a respectful, positive, and professional work environmentCommunicate with clarity, actively listen, and build strong relationships across the teamLead with self-awareness by modeling accountability, professionalism, and continuous improvementMaster Operator: Focused on efficiency, execution, and process excellence.Maintain accountability for all aspects of private events, including bookings, contracts, BEO accuracy, banquet materials, room setup, payments, and event execution using Tripleseat and Eventbrite.Demonstrate discipline in managing administrative operations, including payroll, vacation requests, invoices, gratuity systems, cash reconciliation, uniform inventory, marketing collateral and employment paperwork.Adapt quickly to changing business needs while maintaining operational excellenceDrive disciplined execution through planning, prioritization, and follow-throughEnsure compliance by tracking health and safety certifications, maintaining required postings, and partnering with the General Manager and Restaurant Support Center on policies and procedures.Manage daily Wine Club Membership data entry and reservation system support while ensuring accurate administrative records and efficient restaurant operations.Community Cultivator: Emphasizes connections, team member and guest experience, and brand advocacy.Foster collaboration across restaurant teams and lead with open, respectful communicationPartner with the management team to drive operational successInspire the team to deliver Uncompromising Hospitality in their service standards with a passion for culinary excellenceCoordinate with kitchen and management teams to ensure event timelines are metDemonstrate professionalism by conducting post-event follow-ups to ensure Guest satisfactionRetrieve and verify custom event décor and amenities to meet Guest expectationsChampion monthly Wine Club events and private dining experiencesLead change with confidence, helping the team adapt while maintaining focus and performanceModel professionalism and passion for culinary excellence while celebrating team successesWhat You Will BringMust represent Cooper’s Hawk valuesSix months of supervisory experienceCash handling experienceA minimum age requirement of 18 yearsOne year of event planning experience requiredOrganized self-starter who anticipates event needs, multi-tasks, discerns work priorities, and meets deadlines with little supervisionActs as a Cooper’s Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliersManages competing priorities under strict deadlines, must have problem solving skills, attention to detail and the ability to adapt and lead others in times of changeExcellent communication and relationship building skills with a passion for delivering Uncompromising Hospitality and developing high-performing teamsIs results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth) with a strong business acumen and financial decision-making skillsHas the ability to read, understand and communicate in EnglishIs proficient in Microsoft Office SuitePreferred certifications include ServSafe and state/local licensing requirementsMust be able to work up to 40 hours per week in a variety of shiftsCooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits.About UsCooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.