Supervisory Digital Services Manager

Senior Manager Duties

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Leads and manages a team of highly independent professionals in the development of online or digital projects and programs which may include but are not but not limited to, data and digital analytics, content strategy, content management, information architecture, understanding, quantifying, and integrating the customer experience, evaluation and management of web services, and/or the development of digital products and services that support IRS primary mission of tax administration.
• Oversees professional staff as they develop guidelines, procedures and operational changes that improve the effectiveness and consistency of tax administration programs as these programs are developed or improved under digital transformation initiatives, to ensure IRS' customers digital experiences are effectively measured and managed and meet IRS' customer experience goals.
• Responsible for the direct management of assigned personnel; ensures the smooth integration of matrixed personnel into assigned programs and projects. Personnel management includes: setting clear goals for assigned staff to ensure successful delivery of assigned programs or projects, providing vision and inspiration by shaping new ideas, establish professional relationships with peers and executives, lead the analysis and implementation of innovation in assigned branch, promote analysis and implementation of effective change, ensure effective coordination and collaboration with assigned and affected programs or projects, facilitate problem solving, and emphasize the importance of critical thinking.
• Sets vision and leads assigned staff to improve assigned program areas objectives, goals, and methods with an overall goal of improving program delivery, identifying actual or potential problem areas and risks which may impact program operations and maximizing the customer experience. These activities include appropriate collaboration with other OLS branches and divisions to create a unified user experience and likely involve close coordination with other IRS Business and Functional Operating Divisions.