Practice Manager

Title Associate Practice Manager Company Oak Street Health Role Description The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards. Associate Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis. Core Responsibilities Staff Management and Development Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+ Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Values and Service Behaviors at all times Clinic Operations Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed. Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows Ensure our patient scheduling processes are executed efficiently Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours. Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows Leadership and Community Engagement Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center Other duties as assigned This role reports to the Lead Director, Regional Operations or Executive Director, Regional Center Leadership (depending on location) and has an opportunity for advancement. What we're looking for Required 2 or more years of experience in a supervisory role Ability to work flexible hours as needed, with occasional evenings Proficient PC skills US work authorization Strongly Preferred Bachelor's or Master's Degree in a related field 5 or more years of experience in a supervisory role within a clinical setting Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve Experience successfully driving teams towards achievement of metrics Preferred Experience with Google Suite Other Skills A passion for mentorship and team development Ability to drive the culture of your center that is collaborative, patient-centric and oriented toward driving results for our current patients and growing our impact with new patients while making it a Great Place to Work for our teams A problem-solving orientation and eagerness to identify process gaps and implement practical solutions A flexible and positive attitude, including being comfortable with ambiguity Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $102,000.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Equal Opportunity Employer Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement