LensCrafters - Assistant Manager

LensCrafters - Assistant ManagerLensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.General FunctionThe Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.Major Duties & ResponsibilitiesDelivers quality & improvement to exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectivesStrong understanding of retail business translating to positive sales, business results & understanding the market & competitorsSupports store business plans to maximize sales & profitPartner with store manager to lead & develop teamDelivers clear, constructive, timely feedback & partners with Store Manager on developmentExecutes visual directives & maintains store appearanceMaintains positive working relationship with doctorsPromotes team compliance to all policiesPerforms administrative dutiesWorks a flexible schedule, including nights & weekendsBasic QualificationsHigh School graduate or equivalent1+ year(s) management/supervisory experience with direct reportsKnowledge of retail operations, processes & policiesStrong basic math skillsFamiliarity with cash register, computers & calculatorsMust have a strong command of the English language for all written correspondence & oral communicationStrong communicator & listenerDemonstrated high-level of selling skillsProven ability to problem solvePreferred QualificationsCollege degree or equivalentPrevious experience in leadership position within retail & customer service industryKnowledge of basic opticsKnowledge of current store merchandiseState licensure (if applicable) &/or ABO Certification in non-licensed statesBrand Final Inspector CertificationBrand Quality, Fitting & Adjusting Program