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Service Advisor

Classic Volkswagen of Gastonia

Job DescriptionJob DescriptionService AdvisorJoin Our Authorized Volkswagen Dealership About Us We are a customer-focused, high-performing authorized Volkswagen dealership committed to delivering exceptional service experiences. Our team culture is built on integrity, professionalism, and growth. If you’re driven, personable, and ready to build a rewarding career in automotive service, we want to meet you.Position Summary As a Service Advisor, you will be the primary point of contact for our service customers. You’ll help guide them through the repair process, provide clear communication, and ensure an outstanding dealership experience from start to finish.What You’ll Do Greet customers promptly and professionallyListen to customer concerns and accurately document repair needsRecommend maintenance and repairs based on technician findingsProvide clear estimates and timelinesCommunicate updates throughout the service processCoordinate with technicians to ensure efficient workflowEnsure customer satisfaction and follow up after service visitsWhat We’re Looking For 1–3 years of automotive service advising experience preferredStrong communication and customer service skillsSales-minded with the ability to explain services confidentlyOrganized and detail-orientedAbility to multi-task in a fast-paced environmentValid driver’s license with clean driving recordCompensation & Benefits Competitive base salary + commission/bonus structureHealth, dental, and vision insurance401(k) with company matchPaid time off and holidaysOngoing training and career advancement opportunitiesEmployee vehicle purchase programWhy Join Our Team? Established dealership with strong community reputationSupportive leadership and team-oriented cultureSteady customer baseOpportunity for income growth based on performanceIf you thrive in a fast-paced environment and enjoy helping customers while growing your income, apply today through Hireology and start your next chapter with Volkswagen.

Vacancy posted 2 days ago
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