AOG Operations Manager

New York, United States | Posted on 03/06/2026 We are seeking experienced AOG Operations Manager to lead our 24/7 Aircraft on Ground (AOG) and Time-Critical Logistics Division. The ideal candidate brings extensive expertise in aviation logistics, expedited freight, or next-flight-out (NFO) shipping. Candidates with an established book of business and strong industry relationships are highly preferred. Key Responsibilities Manage the daily operations of the AOG and Critical Response Department, ensuring seamless, round-the-clock coverage and operational readiness. Act as the primary escalation point, resolving critical shipment bottlenecks and high-pressure situations with urgency and professionalism. Oversee complex domestic and international shipping solutions, including commercial air, hot-shot ground, air charter, hand‑carry, and NFO services. Ensure all operational activities strictly comply with domestic and international transportation regulations. Lead, train, and develop a dedicated team of logistics coordinators and operations professionals. Track, analyze, and optimize department KPIs, profitability, service delivery metrics, and client retention rates. Establish and refine standard operating procedures (SOPs) to maximize workflow efficiency and customer satisfaction. Maintain and deepen strategic partnerships with airlines, MROs, freight forwarders, OEMs, and key logistics vendors. Partner with executive leadership on growth initiatives, leveraging existing industry relationships to expand the department’s client base. Requirements 3 to 10+ years of dedicated experience in AOG, aviation logistics, expedited freight, or time‑critical transportation. Proven track record in a management or supervisory role, with a demonstrated ability to lead teams in fast‑paced, high‑stress environments. Deep understanding of global supply chain networks, airline recovery logistics, charter services, and expedited freight routing. An existing book of business and established relationships within the aviation or aerospace sectors are highly desirable. Exceptional problem‑solving, communication, and decision‑making abilities. #J-18808-Ljbffr Bradley David Associates