Director of Bursar Operations

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Department
Financial Services

Job Summary

The Director of Bursar Operations, reporting to the Comptroller, provides strategic leadership and operational oversight for all functions related to student billing, accounts receivable, third-party billing, payment plans, collections, and financial compliance for the University of New Orleans. This role ensures the delivery of efficient, accurate, and student-centered financial services while maintaining compliance with institutional policies and federal and state regulations. The Director plays a critical role in enhancing the student financial experience, improving service delivery, and implementing innovative solutions that support institutional goals.
Job Description

Leadership & Strategy

• Develop and implement strategies to enhance the student account experience, including billing, payment plans, refunds, and collections.
  
• Provide leadership for continuous process improvement and operational efficiency.
  
• Promote a culture of customer service excellence and accountability.
  
• Serve as a strategic partner to campus stakeholders on student financial operations.
  

Customer Experience & Student Support

• Ensure timely, accurate, and empathetic communication with students, parents, and stakeholders.
  
• Respond to and resolve escalated issues with professionalism and sound judgment.
  
• Implement technology solutions to improve access and service delivery.
  
• Lead outreach initiatives to assist students with registration, billing, and financial navigation.
  

Supervision & Team Development

• Supervise and develop staff, including student workers.
  
• Promote professional growth and performance excellence.
  
• Ensure staff maintain current knowledge of regulatory requirements.
  
• Foster a collaborative team environment.
  

Student Accounts & Billing Operations

• Oversee student billing functions including tuition, fees, room, and board.
  
• Manage receivables, collections, and payment plans.
  
• Ensure accuracy of financial records.
  
• Maintain Workday system functionality.
  
• Coordinate with campus partners.
  

Cashiering & Depository Operations

• Oversee receipt and deposit of university funds.
  
• Supervise vault operations and internal controls.
  

Accounts Receivable & Collections

• Develop collection strategies.
  
• Ensure compliance with regulations.
  
• Monitor delinquent accounts and reporting.
  

Third-Party Billing

• Oversee billing for sponsors and vendors.
  
• Manage programs such as TOPS.
  

Fiscal Operations

• Reconcile accounts and monitor financial transactions.
  
• Ensure accurate reporting and internal controls.
  

Compliance & Audit

• Ensure compliance with regulations.
  
• Coordinate audits and maintain procedures.
  

Systems & Technology

• Maintain and enhance Workday system.
  

Tax Reporting

• Oversee 1098-T processing and IRS reporting.
  

Additional Responsibilities

• Perform other duties as assigned.
  

Required Qualifications:

• Bachelor's degree in accounting, finance or equivalent.
  
• A minimum of five (5) years progressively responsible accounting work experience, three (3) years of which must include management responsibility with supervision of staff.
  
  
• Demonstrated knowledge of federal and state regulations related to student accounts, collections, including Title IV and FERPA.
  
  
• Excellent communication and interpersonal skills with the ability to interact effectively with students, staff, and senior leadership.
  
  
• Ability to work effectively under pressure.
  
• Ability to work non-traditional hours as needed for times of high volume (i.e. registration periods each semester).
  

Desired Qualifications:

• Master's degree.
  
• A minimum of seven (7) years progressively responsible accounting work experience, five (5) years of which must include management responsibility with supervision of staff.
  
  
• Working knowledge of and experience with Workday Student Financial systems and spreadsheet applications.
  

Required Attachments

Please upload the following documents in the Resume/Cover Letter section.

• Detailed resume listing relevant qualifications and experience;
  
• Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
  
• Names and contact information of three references;
  

Applications that do not include the required uploaded documents may not be considered.
Posting Close Date
This position will remain open until filled.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.